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# cXm Professionals Member Portal

cXm Professionals Association

## Sitemaps

- [XML Sitemap](https://portal.cxmpa.org/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [2025 January EDP Commission Meeting Minutes](https://portal.cxmpa.org/16720-2/) - 20250121-EDP Commission January Meeting
- [Xplor EDP Certification Program Handbook](https://portal.cxmpa.org/handbook/) - EDPHandbook20230810v3.3

## Pages

- [Home](https://portal.cxmpa.org/) - cXm Professionals Association is a not-for-profit association for technology users and suppliers in the customer communications management and customer experience management industry.
- [Sponsor Engagement Dashboard](https://portal.cxmpa.org/sponsor-engagement-dashboard/)
- [2026 Technology of the Year Award Nomination Form](https://portal.cxmpa.org/2026-technology-of-the-year-award-nomination-form/) - 2026 Technology of the Year Nomination Award Categories Solution of the Year Technology of the Year Industry Awards Process & Timeline May 19, 2026 – Nominations Open June 30, 2026 – Nominations Close After submitting the electronic nomination form, a nomination response email will be sent to the submitter. The submitter must reply to the
- [2026 Solution of the Year Award Nomination Form](https://portal.cxmpa.org/2026-solution-of-the-year-award-nomination-form/) - 2026 Solution of the Year Nomination Award Categories Solution of the Year Technology of the Year Industry Awards Process & Timeline May 19, 2026 – Nominations Open June 30, 2026 – Nominations Close After submitting the electronic nomination form, a nomination response email will be sent to the submitter. The submitter must reply to the
- [Industry Awards Nominations](https://portal.cxmpa.org/awards/) - cXm Professionals Association Industry Awards Recognizing innovation, leadership, and advancement across the customer communications industry. Active Corporate Members may access the nomination forms through the member portal. 2026 cXm Professionals Industry Awards The cXm Professionals Industry Awards recognize organizations, technologies, solutions, and industry leaders driving meaningful advancement across customer communications management, customer experience, workflow modernization,
- [Corporate Membership Options](https://portal.cxmpa.org/corporate-membership/) - Corporate Vendor $895 / Year • Corporate, Vendor Membership • Unlimited employees • Access to Resource Library • Industry Newsletter • Monthly Virtual Social Hour • Invitation to industry events • Speaking Opportunities • Listing in Industry Directory • 2 Article Submissions Sign Up Corporate Professional $895 / Year • Corporate, Professional Membership • Unlimited
- [EDP Documents](https://portal.cxmpa.org/edp-document-library-posts/)
- [Login](https://portal.cxmpa.org/memberlogin/) - cXm Professionals Association Member login page. Want to Join CXMPA? Click here to review membership options.
- [cXm Professionals Association Membership Options](https://portal.cxmpa.org/cxm-professionals-association-membership-options/)
- [Terms of Use](https://portal.cxmpa.org/terms-of-use/) - Terms of Use for This Website Please read this Agreement before using this website. By accessing this website, you agree to be bound by these terms of use. If you do not agree to these terms, do not access or use this website. These terms, as well as any other information on this website, may
- [cXm Professionals](https://portal.cxmpa.org/xplor-hqusa/) - CXM professionals association Contact Us cXm Professionals Association Inc 2440 Wisteria Dr #1188 Snellville, GA 30078 info@cxmpa.org
- [404](https://portal.cxmpa.org/404-2/) - Oops! Looks like this channel doesn’t exist. Wrong channel But don’t worry, the right one is just a click away.
- [Register](https://portal.cxmpa.org/register/)
- [Thank You](https://portal.cxmpa.org/thank-you/) - Your subscription has been set up successfully.
- [Account](https://portal.cxmpa.org/account/)
- [Volunteering](https://portal.cxmpa.org/volunteering/) - Volunteer Opportunities The association depends on volunteers to help ensure its efficiency. This includes: Industry Knowledge Base Content Authors Educational Webinar Speakers Education Committee EDP Commission Membership Advisory Board Association Board of Directors If you are interested in volunteering, please contact us at memberinfo@cxmpa.org
- [Resource Library](https://portal.cxmpa.org/resource-library/) - [doc_library]
- [2025 Member Portal Invite](https://portal.cxmpa.org/2025-member-portal-invite/) - 2025 Member Portal Invite This is a private invitation link. Please do not share this link, as registration will be confirmed against the 2025 Xplor Membership list and EDP Certification roster. All fields required for account request to be accepted. [user_registration_form id="21528"]
- [Membership Registration](https://portal.cxmpa.org/membership-registration/) - [user_registration_form id="21516"]
- [Login](https://portal.cxmpa.org/login/) - [user_registration_login]
- [My Account](https://portal.cxmpa.org/my-account/) - [user_registration_my_account]
- [Lost Password](https://portal.cxmpa.org/lost-password/) - [user_registration_lost_password]
- [Membership Pricing](https://portal.cxmpa.org/membership-pricing/) - [user_registration_groups]
- [Membership ThankYou](https://portal.cxmpa.org/membership-thankyou/) - [user_registration_membership_thank_you]
- [View: EDP Documents-ToolSet](https://portal.cxmpa.org/view-edp-documents-toolset-2/) - [doc_library]
- [View: EDP Documents-ToolSet](https://portal.cxmpa.org/view-edp-documents-toolset/) - [doc_library]
- [News](https://portal.cxmpa.org/news/)
- [About Xplor](https://portal.cxmpa.org/about-xplor/) - Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.
- [Privacy Policy](https://portal.cxmpa.org/privacypolicy/) - Xplor International respects the privacy of its customers, members, and those visiting its website and has adopted this privacy policy in order to highlight the importance of privacy. This policy, which discloses ways in which Xplor gathers and distributes information, may change at any time. Any changes will be posted on this website within this

## EDP Documents

- [2025 April EDP Commission Meeting Minutes](https://portal.cxmpa.org/edp-documents/2025-april-edp-commission-meeting-minutes/) - Download
- [2025 March EDP Commission Meeting Minutes](https://portal.cxmpa.org/edp-documents/2025-march-edp-commission-meeting-minutes/) - Download
- [2025 February EDP Commission Meeting Minutes](https://portal.cxmpa.org/edp-documents/2025-february-edp-commission-meeting-minutes/) - Download
- [Xplor EDP Certification Program Handbook](https://portal.cxmpa.org/edp-documents/xplor-edp-certification-program-handbook/) - Download
- [2025 January EDP Commission Meeting Minutes](https://portal.cxmpa.org/edp-documents/2025-january-edp-commission-meeting-minutes/) - Download

## Groups

- [CXMPA Certification Programs](https://portal.cxmpa.org/plans/cxmpa-certification-programs/)
- [Association Membership Options](https://portal.cxmpa.org/plans/association-membership-options/)

## Products

- [Student or Retired Membership](https://portal.cxmpa.org/register/student-or-retired-membership/) - Student or Retired Membership This membership level is available to: Undergraduate or graduate students who are enrolled full-time in school, Recent graduates (within one year of graduation date), or Retired industry professionals who want to stay current with the industry, mentor a young professional, volunteer service to the association, and/or keep in touch with friends
- [EDP Certification Application](https://portal.cxmpa.org/register/edp-certification-application/) - Electronic Document Professional (EDP) Application Fee Application Fee: $50 USD (one-time, non-refundable) The Electronic Document Professional (EDP) certification recognizes experienced professionals who have demonstrated broad knowledge, industry experience, and professional achievement across the customer communications, document, and communications management industry. This payment covers the initial review of your EDP Certification Application. Before You Apply To
- [Individual Membership](https://portal.cxmpa.org/register/individual/) - This membership level covers a single person and stays with the individual, regardless of the company, for the one-year term of the membership.
- [Corporate Membership – Professional](https://portal.cxmpa.org/register/corporate-membership-professional/) - Corporate Membership – Professional This membership level is for a professional end-user organization or company. Professional Corporate members receive a listing in our Industry Directory and may submit up to two articles for publication in cXm Professionals Newsletter over the duration of their annual membership. The membership provides an unlimited number of company employees with
- [Corporate Membership – Vendor](https://portal.cxmpa.org/register/corporate-membership-vendor/) - Corporate Membership – Vendor This membership level is for a vendor organization or company. Vendor Corporate members receive a listing in our Industry Directory and may submit up to two articles for publication in cXm Professionals Newsletter over the duration of their annual membership. The membership provides unlimited company employees with access to membership benefits.
- [CXMPA Board Member](https://portal.cxmpa.org/register/cxmpa-board-member/) - If you landed on this page in error, go to https://portal.cxmpa.org/plans/association-membership-options/ for membership access options. This is a restricted membership type.
- [EDP Active Certification](https://portal.cxmpa.org/register/edp-certification/) - EDP Certification Maintenance $25 USD per year (automatically renewed annually) The Electronic Document Professional (EDP) Certification Maintenance Fee supports the ongoing administration, governance, and maintenance of the EDP Certification Program. This annual subscription helps maintain your active EDP certification status and supports continued operation of the certification program administered by the EDP Commission. Before You
- [EDP Evaluation Fee](https://portal.cxmpa.org/register/edp-evaluation-fee/) - Electronic Document Professional (EDP) Evaluation Fee Evaluation Fee: $300 USD (one-time, non-refundable) The EDP Evaluation Fee is paid after an applicant has been approved as an EDP Candidate and is ready to pursue certification through either the Portfolio Evaluation or Online Certification Examination path. Payment of this fee initiates the formal evaluation phase of the

## Portfolio Items

- [Single Portfolio: 2/3 Slider](https://portal.cxmpa.org/portfolio-item/slider-two-third/) - Excerpt goes here!
- [Single Portfolio: 2/3 Gallery](https://portal.cxmpa.org/portfolio-item/lorem-ipsum/) - wind/earth
- [Single Portfolio: Big Slider](https://portal.cxmpa.org/portfolio-item/portfolio-big/) - fire/water
- [Single Portfolio: Fullscreen Slider](https://portal.cxmpa.org/portfolio-item/vimeo-video/) - Add what you want!

## Sponsors

- [McGrewGroup](https://portal.cxmpa.org/sponsor/mcgrewgroup/)
- [Quantre Solutions](https://portal.cxmpa.org/sponsor/quantresolutions/)
- [Joanne Gore Communications](https://portal.cxmpa.org/sponsor/joanne-gore-communications/)
- [Innovatix Technology Partners](https://portal.cxmpa.org/sponsor/innovatix-technology-partners/)
- [Solimar Systems, Inc.](https://portal.cxmpa.org/sponsor/solimarsystems-com/)
- [Crawford Technologies](https://portal.cxmpa.org/sponsor/crawfordtech/)
- [BlueCrest](https://portal.cxmpa.org/sponsor/bluecrest/)

## Documents

- [Print & Mail Workflows for Workcell Optimization, Tracking & Reporting](https://portal.cxmpa.org/documents/print-mail-workflows-for-workcell-optimization-tracking-reporting/)
- [Hyper-Personalization, Practical AI for Omnichannel Output](https://portal.cxmpa.org/documents/hyper-personalization-practical-ai-for-omnichannel-output/)
- [Connecting the Dots: Future-Proofing Workflow for Personalized Communications](https://portal.cxmpa.org/documents/connecting-the-dots-future-proofing-workflow-for-personalized-communications/)
- [Accessibility Reality Check: Finding Opportunities in Accessible Personalization](https://portal.cxmpa.org/documents/accessibility-reality-check-finding-opportunities-in-accessible-personalization/)
- [Mail Prep in 2025:  Modern Tool Solutions for Production Operations](https://portal.cxmpa.org/documents/mail-prep-in-2025-modern-tool-solutions-for-production-operations/)
- [Survive the changing Print and Mail landscape](https://portal.cxmpa.org/documents/survive-the-changing-print-and-mail-landscape/)
- [Introducing cXm Professionals at Printing United 2025](https://portal.cxmpa.org/documents/introducing-cxm-professionals-at-printing-united-2025/) - Introducing cXm Professionals EDP Certification Recognitions
- [Font Reality Check: What Printing Organizations Must Do Now to Reduce Licensing Risk](https://portal.cxmpa.org/documents/font-reality-check-what-printing-organizations-must-do-now-to-reduce-licensing-risk/) - View PDF - Font Reality Check: What Printing Organizations Must Do Now to Reduce Licensing Risk
- [Communications Retrieval in the AI Era](https://portal.cxmpa.org/documents/communications-retrieval-in-the-ai-era/)
- [Translate Smarter, Not Harder: Delivering Multilingual Documents Without Rebuilding Them](https://portal.cxmpa.org/documents/translate-smarter-not-harder-delivering-multilingual-documents-without-rebuilding-them/)
- [Data-First Customer Communication Systems for CX & AI](https://portal.cxmpa.org/documents/data-first-customer-communication-systems-for-cx-ai/)
- [Modernizing the Data Layer: Designing a Loosely Integrated Architecture for Growth](https://portal.cxmpa.org/documents/modernizing-the-data-layer-designing-a-loosely-integrated-architecture-for-growth/)
- [Turn Document Accessibility into a Competitive CX Advantage](https://portal.cxmpa.org/documents/turn-document-accessibility-into-a-competitive-cx-advantage/)
- [From CCM to CXM: Navigating the Next Era of Customer Communications](https://portal.cxmpa.org/documents/from-ccm-to-cxm-navigating-the-next-era-of-customer-communications/)
- [Optimizing Your Organization With Professional Services](https://portal.cxmpa.org/documents/optimizing-your-organization-with-professional-services/) - Watch Video
- [CCM - Is it time to Rethink and Refresh?](https://portal.cxmpa.org/documents/ccm-is-it-time-to-rethink-and-refresh/) - Watch VideoView PDF
- [Xploration Tour - Dallas Wrap-Up Panel](https://portal.cxmpa.org/documents/xploration-tour-dallas-wrap-up-panel/) - Watch Video
- [APIs - Discovering New Connectivity](https://portal.cxmpa.org/documents/apis-discovering-new-connectivity/) - View PDF
- [Sponsor Tutorial: Compart](https://portal.cxmpa.org/documents/sponsor-tutorial-compart/) - View PDF
- [PSP State of the Market: A Best Practices Assessment (BPA) Overview from a Strategic Perspective](https://portal.cxmpa.org/documents/psp-state-of-the-market-a-best-practices-assessment-bpa-overview-from-a-strategic-perspective/) - Watch VideoView PDF
- [Let’s Get Smart about Job Onboarding: Applying Automation to the Biggest Production Bottleneck](https://portal.cxmpa.org/documents/lets-get-smart-about-job-onboarding-applying-automation-to-the-biggest-production-bottleneck/) - Watch VideoView PDF
- [Is Outsourcing All Your CCM a Good Idea?](https://portal.cxmpa.org/documents/is-outsourcing-all-your-ccm-a-good-idea/) - Watch VideoView PDF
- [USPS Delivers the Customer Journey](https://portal.cxmpa.org/documents/usps-delivers-the-customer-journey/) - Watch Video
- [Sponsor Tutorial: Crawford Technologies](https://portal.cxmpa.org/documents/sponsor-tutorial-crawford-technologies-2/) - Watch VideoView PDF
- [Sponsor Tutorial: Ricoh USA, Inc.](https://portal.cxmpa.org/documents/sponsor-tutorial-ricoh-usa-inc/) - Watch Video
- [Host Tutorial: Fiserv](https://portal.cxmpa.org/documents/host-tutorial-fiserv/) - Watch Video
- [Xploration Tour - Omaha Wrap-Up Panel](https://portal.cxmpa.org/documents/xploration-tour-omaha-wrap-up-panel-2/) - Watch Video
- [Why a Modern CCM Platform is a Must-Have for a Digital Transformation Strategy](https://portal.cxmpa.org/documents/why-a-modern-ccm-platform-is-a-must-have-for-a-digital-transformation-strategy/) - View PDF
- [CCM and the Customer Experience](https://portal.cxmpa.org/documents/ccm-and-the-customer-experience-2/) - View PDF
- [APIs - Discovering New Connectivity](https://portal.cxmpa.org/documents/apis-discovering-new-connectivity-2/) - Watch VideoView PDF
- [Insurance Document Technology Update](https://portal.cxmpa.org/documents/insurance-document-technology-update/) - Watch VideoView PDF
- [Sponsor Tutorial - Compart](https://portal.cxmpa.org/documents/sponsor-tutorial-compart-2/) - Watch VideoView PDF
- [Transforming Communications for Success](https://portal.cxmpa.org/documents/transforming-communications-for-success/) - View PDF
- [Document Accessibility: Avoiding Lawsuits and Future-Proofing Your Operation](https://portal.cxmpa.org/documents/document-accessibility-avoiding-lawsuits-and-future-proofing-your-operation/) - View PDF
- [Hello Alexa. It’s Me, Margaret.](https://portal.cxmpa.org/documents/hello-alexa-its-me-margaret/) - View PDF
- [Evolving Customer Needs and the Impact on CCM](https://portal.cxmpa.org/documents/evolving-customer-needs-and-the-impact-on-ccm/) - Watch Video
- [Strengthen Your Customer Base with a Value-Added Digital Service](https://portal.cxmpa.org/documents/strengthen-your-customer-base-with-a-value-added-digital-service/) - Watch VideoView PDF
- [Improving Productivity with the Right CCM Solution](https://portal.cxmpa.org/documents/improving-productivity-with-the-right-ccm-solution/) - Watch VideoView PDF
- [Think Differently – From the Inside Out](https://portal.cxmpa.org/documents/think-differently-from-the-inside-out-2/) - Watch VideoView PDF
- [Drive, Manage and Improve Your Communications:  Lessons Learned and Best Practices from NCP Solutions](https://portal.cxmpa.org/documents/drive-manage-and-improve-your-communications-lessons-learned-and-best-practices-from-ncp-solutions/) - Watch VideoView PDF
- [Steps to Upping the Game with Your Transactional Customer Communications](https://portal.cxmpa.org/documents/steps-to-upping-the-game-with-your-transactional-customer-communications/) - Watch VideoView PDF
- [Xploration Tour - Atlanta Wrap-Up Panel](https://portal.cxmpa.org/documents/xploration-tour-atlanta-wrap-up-panel/) - Watch Video
- [Evolving Customer Needs and the Impact on CCM](https://portal.cxmpa.org/documents/evolving-customer-needs-and-the-impact-on-ccm-2/) - Watch Video
- [The Journey to Document Accessibility](https://portal.cxmpa.org/documents/the-journey-to-document-accessibility/) - Watch VideoView PDF
- [Effective Customer Communications Management](https://portal.cxmpa.org/documents/effective-customer-communications-management/) - Watch VideoView PDF
- [The House of Customer Communications - Demolish, Remodel, or Build Now!](https://portal.cxmpa.org/documents/the-house-of-customer-communications-demolish-remodel-or-build-now/) - Watch VideoView PDF
- [Xploration Tour - Omaha Wrap-Up Panel](https://portal.cxmpa.org/documents/xploration-tour-omaha-wrap-up-panel/) - Watch Video
- [Evolving Customer Needs and the Impact on CCM](https://portal.cxmpa.org/documents/evolving-customer-needs-and-the-impact-on-ccm-3/) - Watch VideoView PDF
- [Keeping the Humanity in Customer Communication](https://portal.cxmpa.org/documents/keeping-the-humanity-in-customer-communication/) - Watch Video
- [Emerging Trends in NBA Marketing](https://portal.cxmpa.org/documents/emerging-trends-in-nba-marketing/) - Watch Video
- [What is CCM and What Does it Mean?](https://portal.cxmpa.org/documents/what-is-ccm-and-what-does-it-mean/) - Watch Video
- [Xploration Tour - Minneapolis Wrap-Up Panel](https://portal.cxmpa.org/documents/xploration-tour-minneapolis-wrap-up-panel/) - Watch Video
- [State of Customer Communications](https://portal.cxmpa.org/documents/state-of-customer-communications/) - View PDF
- [The Digital Revolution: How to with the CCM Race](https://portal.cxmpa.org/documents/the-digital-revolution-how-to-with-the-ccm-race/) - Watch VideoView PDF
- [Dynamic Content Management](https://portal.cxmpa.org/documents/dynamic-content-management/) - Watch VideoView PDF
- [Xploration Tour - Toronto Wrap-Up Panel](https://portal.cxmpa.org/documents/xploration-tour-toronto-wrap-up-panel/) - Watch VideoView PDF
- [Data Integrity Through Automation](https://portal.cxmpa.org/documents/data-integrity-through-automation/) - View PDF
- [Cloud Services-Why the Time is Now (or not?)](https://portal.cxmpa.org/documents/cloud-services-why-the-time-is-now-or-not/) - View PDF
- [Compliance and Universal Accessibility for All](https://portal.cxmpa.org/documents/compliance-and-universal-accessibility-for-all/) - View PDF
- [CCM and the Customer Experience](https://portal.cxmpa.org/documents/ccm-and-the-customer-experience/) - Watch VideoView PDF
- [Go Mobile! Improve Your Customer Experience with Mobile-Ready Communications](https://portal.cxmpa.org/documents/go-mobile-improve-your-customer-experience-with-mobile-ready-communications/) - Watch VideoView PDF
- [Not Just a Buzzword: How AI Will Play an Essential Role in Your Customer Communications](https://portal.cxmpa.org/documents/not-just-a-buzzword-how-ai-will-play-an-essential-role-in-your-customer-communications/) - Watch VideoView PDF
- [Sponsor Tutorial: Crawford Technologies](https://portal.cxmpa.org/documents/sponsor-tutorial-crawford-technologies/) - Watch VideoView PDF
- [Sponsor Tutorial: Messagepoint](https://portal.cxmpa.org/documents/sponsor-tutorial-messagepoint/) - Watch VideoView PDF
- [Xploration Tour - Toronto Wrap-Up Panel](https://portal.cxmpa.org/documents/xploration-tour-toronto-wrap-up-panel-2/) - Watch Video
- [The Power of Content: From Content Management to eBill Delivery - 1st Session](https://portal.cxmpa.org/documents/the-power-of-content-from-content-management-to-ebill-delivery-1st-session/) - View PDF
- [Making Scaling, Security & Compliance a Relevant Part of Your Document Workflow Strategy](https://portal.cxmpa.org/documents/making-scaling-security-compliance-a-relevant-part-of-your-document-workflow-strategy-2/) - View PDF
- [The Power of Content: From Content Management to eBill Delivery - 2nd Session](https://portal.cxmpa.org/documents/the-power-of-content-from-content-management-to-ebill-delivery-2nd-session/) - View PDF
- [Perception Marketing is Reality](https://portal.cxmpa.org/documents/perception-marketing-is-reality-2/) - View PDF
- [Making Scaling, Security & Compliance a Relevant Part of Your Document Workflow Strategy](https://portal.cxmpa.org/documents/making-scaling-security-compliance-a-relevant-part-of-your-document-workflow-strategy-3/) - View PDF
- [Workflow: The Key to Risk Mitigation for Direct Mail](https://portal.cxmpa.org/documents/workflow-the-key-to-risk-mitigation-for-direct-mail/) - View PDF
- [Strategic Relevance Workshop](https://portal.cxmpa.org/documents/strategic-relevance-workshop-3/) - View PDF
- [Uplift Analytics](https://portal.cxmpa.org/documents/uplift-analytics/) - View PDF
- [Perception Marketing is Reality](https://portal.cxmpa.org/documents/perception-marketing-is-reality-3/) - View PDF
- [Making it Relevant…Internationally](https://portal.cxmpa.org/documents/making-it-relevantinternationally/) - View PDF
- [Making Scaling, Security & Compliance a Relevant Part of Your Document Workflow Strategy](https://portal.cxmpa.org/documents/making-scaling-security-compliance-a-relevant-part-of-your-document-workflow-strategy-4/) - View PDF
- [Communicating With Your Customers on Time and in Compliance](https://portal.cxmpa.org/documents/communicating-with-your-customers-on-time-and-in-compliance/) - View PDF
- [Making Scaling, Security & Compliance a Relevant Part of Your Document Workflow Strategy](https://portal.cxmpa.org/documents/making-scaling-security-compliance-a-relevant-part-of-your-document-workflow-strategy-5/) - View PDF
- [Strategic Relevance Workshop](https://portal.cxmpa.org/documents/strategic-relevance-workshop-4/) - View PDF
- [Print Grows Trees](https://portal.cxmpa.org/documents/print-grows-trees/) - View PDF
- [New Account Opening Today](https://portal.cxmpa.org/documents/new-account-opening-today/) - View PDF
- [Perception Marketing is Reality](https://portal.cxmpa.org/documents/perception-marketing-is-reality-4/) - View PDF
- [Making Scaling, Security & Compliance a Relevant Part of Your Document Workflow Strategy](https://portal.cxmpa.org/documents/making-scaling-security-compliance-a-relevant-part-of-your-document-workflow-strategy-6/) - View PDF
- [Perception Marketing is Reality](https://portal.cxmpa.org/documents/perception-marketing-is-reality-5/) - View PDF
- [Making Scaling, Security & Compliance a Relevant Part of Your Document Workflow Strategy](https://portal.cxmpa.org/documents/making-scaling-security-compliance-a-relevant-part-of-your-document-workflow-strategy-7/) - View PDF
- [Strategic Relevance Workshop](https://portal.cxmpa.org/documents/strategic-relevance-workshop-5/) - View PDF
- [The QR Code:  Best Practices to Making It Relevant in Today's Market](https://portal.cxmpa.org/documents/the-qr-code-best-practices-to-making-it-relevant-in-todays-market/) - View PDF
- [CCM – Redefined and Driving CX](https://portal.cxmpa.org/documents/ccm-redefined-and-driving-cx/) - View PDF
- [Growing Your Operation Without Sacrificing Customer Experience](https://portal.cxmpa.org/documents/growing-your-operation-without-sacrificing-customer-experience/) - View PDF
- [Find and Fix Bad Documents Now](https://portal.cxmpa.org/documents/find-and-fix-bad-documents-now-2/) - View PDF
- [CCM from a Slightly Different Perspective](https://portal.cxmpa.org/documents/ccm-from-a-slightly-different-perspective/) - View PDF
- [Outsourcing Customer Communications...The New Horizon](https://portal.cxmpa.org/documents/outsourcing-customer-communications-the-new-horizon/) - View PDF
- [Visionary or Visualist, Your Business Depends On It](https://portal.cxmpa.org/documents/visionary-or-visualist-your-business-depends-on-it-5/) - View PDF
- [Building Successful ADF Platforms](https://portal.cxmpa.org/documents/building-successful-adf-platforms-10/) - View PDF
- [Leveraging Past Experiences to Make an Organization Relevant](https://portal.cxmpa.org/documents/leveraging-past-experiences-to-make-an-organization-relevant/) - View PDF
- [Living the Relevant Life](https://portal.cxmpa.org/documents/living-the-relevant-life/) - View PDF
- [Strategic Relevance Workshop](https://portal.cxmpa.org/documents/strategic-relevance-workshop/) - View PDF
- [Best Practices for Communicating More Consistently Across New Media Channels](https://portal.cxmpa.org/documents/best-practices-for-communicating-more-consistently-across-new-media-channels/) - View PDF
- [Customer Benefits of Tightly Linking Print and Mail](https://portal.cxmpa.org/documents/customer-benefits-of-tightly-linking-print-and-mail/) - View PDF
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- [2023 Xplor CCM Summit:? Our Reimagined Conference](https://portal.cxmpa.org/documents/2023-xplor-ccm-summit-our-reimagined-conference/) - Watch Webinar
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- [ChatGPT: Cutting through the hype to uncover valuable, safe applications for customer communications - Sponsored by Messagepoint](https://portal.cxmpa.org/documents/chatgpt-cutting-through-the-hype-to-uncover-valuable-safe-applications-for-customer-communications-sponsored-by-messagepoint/) - Watch WebinarView PDF
- [Defining & Delivering a Great Customer Experience (CX) - Best of XPLOR22 Series](https://portal.cxmpa.org/documents/defining-delivering-a-great-customer-experience-cx-best-of-xplor22-series/) - Watch WebinarView PDF
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- [Ecosystems, CCM Integrated Platforms and Digital Transformation: Feel the Need for Speed - Best of XPLOR22 Series](https://portal.cxmpa.org/documents/ecosystems-ccm-integrated-platforms-and-digital-transformation-feel-the-need-for-speed-best-of-xplor22-series/) - Watch Webinar
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- [Accelerate Your Efficiency: Unleashing the Power of AI and Cloud in your print production workflow - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/accelerate-your-efficiency-unleashing-the-power-of-ai-and-cloud-in-your-print-production-workflow-sponsored-by-crawford-technologies/) - Watch Webinar
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- [Unlocking Success: Assessing Your Business's Readiness for SaaS Customer Communications Management - Sponsored by Quadient](https://portal.cxmpa.org/documents/unlocking-success-assessing-your-businesss-readiness-for-saas-customer-communications-management-sponsored-by-quadient/) - Watch WebinarView PDF
- [Three ways intelligent forms can improve your business - Sponsored by Quadient](https://portal.cxmpa.org/documents/three-ways-intelligent-forms-can-improve-your-business-sponsored-by-quadient/) - Watch WebinarView PDF
- [Beyond Efficiency: Building a Digital Transformation Roadmap for Customer Communication Success in 2024 - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/beyond-efficiency-building-a-digital-transformation-roadmap-for-customer-communication-success-in-2024-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
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- [Let's Talk About Enterprise Workflow Tools? - Sponsored by Xplor](https://portal.cxmpa.org/documents/lets-talk-about-enterprise-workflow-tools-sponsored-by-xplor/) - Watch WebinarView PDF
- [The Skinny on Language Translation? - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/the-skinny-on-language-translation-sponsored-by-crawford-technologies/) - Watch Webinar
- [Embeddings: The Lens Translating Reality into AI Understanding - Sponsored by Xplor](https://portal.cxmpa.org/documents/embeddings-the-lens-translating-reality-into-ai-understanding-sponsored-by-xplor/) - Watch WebinarView PDF
- [Color Conformance for Fleet Print Devices - Sponsored by Gimbel & Associates](https://portal.cxmpa.org/documents/color-conformance-for-fleet-print-devices-sponsored-by-gimbel-associates/) - Watch WebinarView PDF
- [Migration Made Easy - Sponsored by Quadient](https://portal.cxmpa.org/documents/migration-made-easy-sponsored-by-quadient/) - Watch WebinarView PDF
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- [Transforming Customer Journeys: The Power of Data, AI, Machine Learning and Intelligent Orchestration - Sponsored by OSG](https://portal.cxmpa.org/documents/transforming-customer-journeys-the-power-of-data-ai-machine-learning-and-intelligent-orchestration-sponsored-by-osg/) - Watch WebinarView PDF
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- [Navigating Compliance in CCM: Practical Insights and Strategies - Sponsored by Xplor](https://portal.cxmpa.org/documents/navigating-compliance-in-ccm-practical-insights-and-strategies-sponsored-by-xplor/) - Watch WebinarView PDF
- [Brave New Frontiers of Customer-Centric Digital Transformation in CCM ? Sponsored by FCI CCM, Inc.](https://portal.cxmpa.org/documents/brave-new-frontiers-of-customer-centric-digital-transformation-in-ccm-sponsored-by-fci-ccm-inc/) - Watch Webinar
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- [Three Reasons to Add Personalized Video to your Communications:? Customer Engagement, Amazing ROI and USPS Cash Back - Sponsored by Quadient](https://portal.cxmpa.org/documents/three-reasons-to-add-personalized-video-to-your-communications-customer-engagement-amazing-roi-and-usps-cash-back-sponsored-by-quadient/) - Watch WebinarView PDF
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- [Avoiding Accessibility Disaster: 5 Tips to Save Time, Money and Headaches with Post-Composition - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/avoiding-accessibility-disaster-5-tips-to-save-time-money-and-headaches-with-post-composition-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [It's 2021 ? Are your communications stuck in the 90s?? - Sponsored NEPS, A Taylor Company](https://portal.cxmpa.org/documents/its-2021-are-your-communications-stuck-in-the-90s-sponsored-neps-a-taylor-company/) - Watch WebinarView PDF
- [5 PDF Must-Have Processes for Your CCM?- Sponsored by Datalogics](https://portal.cxmpa.org/documents/5-pdf-must-have-processes-for-your-ccm-sponsored-by-datalogics/) - Watch WebinarView PDF
- [Super-charge your Ad Hoc Customer Communications: How to Drive Personalization, Empathy and Compliance Across all Channels?- Sponsored by Messagepoint](https://portal.cxmpa.org/documents/super-charge-your-ad-hoc-customer-communications-how-to-drive-personalization-empathy-and-compliance-across-all-channels-sponsored-by-messagepoint/) - Watch WebinarView PDF
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- [The Bill Payment Revolution: The Next Generation of Processing Techniques?- Sponsored by Racami](https://portal.cxmpa.org/documents/the-bill-payment-revolution-the-next-generation-of-processing-techniques-sponsored-by-racami/) - Watch Webinar
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- [Navigating your Inkjet Journey Part 1 The Discovery Process - Sponsored by Gimbel & Associates](https://portal.cxmpa.org/documents/navigating-your-inkjet-journey-part-1-the-discovery-process-sponsored-by-gimbel-associates/) - Watch WebinarView PDF
- [Solve the Challenges of Todays and Tomorrows Customer Communications?- Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/solve-the-challenges-of-todays-and-tomorrows-customer-communications-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Optimization: Research Shows It?s the Better Way to Boost Print Shop Performance?- Sponsored by Solimar Systems](https://portal.cxmpa.org/documents/optimization-research-shows-its-the-better-way-to-boost-print-shop-performance-sponsored-by-solimar-systems/) - Watch Webinar
- [End-to-end CCM: How the new Aspire Leaderboard points to the future of customer communications - Sponsored by Quadient](https://portal.cxmpa.org/documents/end-to-end-ccm-how-the-new-aspire-leaderboard-points-to-the-future-of-customer-communications-sponsored-by-quadient/) - Watch WebinarView PDF
- [The Evolution of Business Document Design? - Sponsored by Papyrus Software](https://portal.cxmpa.org/documents/the-evolution-of-business-document-design-sponsored-by-papyrus-software/) - Watch WebinarView PDF
- [PitorriATS Arrives in North America with a Novel Document Outbound Solutions - Sponsored by PATS](https://portal.cxmpa.org/documents/pitorriats-arrives-in-north-america-with-a-novel-document-outbound-solutions-sponsored-by-pats/) - Watch WebinarView PDF
- [Cloud Showcase? - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/cloud-showcase-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Got Print Labor and Paper Woes? Turn to Workflow for an ROI Boost! - Sponsored by Solimar Systems](https://portal.cxmpa.org/documents/got-print-labor-and-paper-woes-turn-to-workflow-for-an-roi-boost-sponsored-by-solimar-systems/) - Watch Webinar
- [Leveraging Real-Time Analytics to Drive Deeper Customer Experiences? - Sponsored byOpenText](https://portal.cxmpa.org/documents/leveraging-real-time-analytics-to-drive-deeper-customer-experiences-sponsored-byopentext/) - Watch Webinar
- [How Artificial Intelligence is Changing the Way Documents Can Become Accessible and ADA Standards Compliant - Sponsored by CommonLook](https://portal.cxmpa.org/documents/how-artificial-intelligence-is-changing-the-way-documents-can-become-accessible-and-ada-standards-compliant-sponsored-by-commonlook/) - Watch WebinarView PDF
- [Navigating Your Inkjet Journey - Sponsored by Gimbel & Associates](https://portal.cxmpa.org/documents/navigating-your-inkjet-journey-sponsored-by-gimbel-associates/) - Watch WebinarView PDF
- [Using interactive ?Smart? Documents for Self-Service & Customer Engagement?- Sponsored by MHC](https://portal.cxmpa.org/documents/using-interactive-smart-documents-for-self-service-customer-engagement-sponsored-by-mhc/) - Watch WebinarView PDF
- [2022 Analyst Report Roundup - Sponsored by Quadient](https://portal.cxmpa.org/documents/2022-analyst-report-roundup-sponsored-by-quadient/) - Watch Webinar
- [Decode Your Document Development Process - Sponsored by GhostDraft](https://portal.cxmpa.org/documents/decode-your-document-development-process-sponsored-by-ghostdraft/) - Watch WebinarView PDF
- [Working On The Business - Focus on Assessment for Going Forward in the New Normal - Sponsored by Gimbel & Associates](https://portal.cxmpa.org/documents/working-on-the-business-focus-on-assessment-for-going-forward-in-the-new-normal-sponsored-by-gimbel-associates/) - Watch WebinarView PDF
- [Leveling Up in a Time of Great Change: EDP Certification Value in Print, Mail & CCM](https://portal.cxmpa.org/documents/leveling-up-in-a-time-of-great-change-edp-certification-value-in-print-mail-ccm/) - Watch Webinar
- [The New Connectivity: Your Interface with the World Beyond Your Control - Sponsored by Compart](https://portal.cxmpa.org/documents/the-new-connectivity-your-interface-with-the-world-beyond-your-control-sponsored-by-compart/) - Watch WebinarView PDF
- [Turn the postal rate change into a competitive advantage! - Sponsored by TEC Mailing Solutions](https://portal.cxmpa.org/documents/turn-the-postal-rate-change-into-a-competitive-advantage-sponsored-by-tec-mailing-solutions/) - Watch WebinarView PDF
- [Leaner, Cleaner PDFs: How to Optimize Your PDFs for a More Streamlined Workflow - Sponsored by Datalogics](https://portal.cxmpa.org/documents/leaner-cleaner-pdfs-how-to-optimize-your-pdfs-for-a-more-streamlined-workflow-sponsored-by-datalogics/) - Watch WebinarView PDF
- [The Importance of Data Quality in Postal Addressing - Sponsored by GrayHair Software](https://portal.cxmpa.org/documents/the-importance-of-data-quality-in-postal-addressing-sponsored-by-grayhair-software/) - Watch WebinarView PDF
- [How to Repair A Fragmented CX Across Omni-Channel Communications with AI-Powered CCM - Sponsored by Messagepoint](https://portal.cxmpa.org/documents/how-to-repair-a-fragmented-cx-across-omni-channel-communications-with-ai-powered-ccm-sponsored-by-messagepoint/) - Watch WebinarView PDF
- [Implementing an Accessible ePresentment Solution - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/implementing-an-accessible-epresentment-solution-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [It's Not Your Fault. But It Is Your Problem. - Sponsored by Quadient](https://portal.cxmpa.org/documents/its-not-your-fault-but-it-is-your-problem-sponsored-by-quadient/) - Watch WebinarView PDF
- [A Smarter Way of securing your data throughout the Document Lifecycle?- Sponsored by Transformations](https://portal.cxmpa.org/documents/a-smarter-way-of-securing-your-data-throughout-the-document-lifecycle-sponsored-by-transformations/) - Watch WebinarView PDF
- [A Clear Focus on Communications - Sponsored by Taylor Communications](https://portal.cxmpa.org/documents/a-clear-focus-on-communications-sponsored-by-taylor-communications/) - Watch WebinarView PDF
- [Building a Master Global Form Template - Sponsored by Eclipse](https://portal.cxmpa.org/documents/building-a-master-global-form-template-sponsored-by-eclipse/) - Watch WebinarView PDF
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- [The 4 Horsemen of CCM](https://portal.cxmpa.org/documents/the-4-horsemen-of-ccm/) - Watch Webinar
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- [Technology Madness - Sponsored by Quadient](https://portal.cxmpa.org/documents/technology-madness-sponsored-by-quadient/) - Watch Webinar
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- [Get Smart:? Ensuring your Document Strategy Delivers a Superior Customer Experience?- Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/get-smart-ensuring-your-document-strategy-delivers-a-superior-customer-experience-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Get InFORMed: Discover the right solutions for better performing PDF forms?](https://portal.cxmpa.org/documents/get-informed-discover-the-right-solutions-for-better-performing-pdf-forms/) - Watch WebinarView PDF
- [How AI Streamlines the Migration and Optimization of Legacy Communications - Sponsored by Messagepoint](https://portal.cxmpa.org/documents/how-ai-streamlines-the-migration-and-optimization-of-legacy-communications-sponsored-by-messagepoint/) - Watch WebinarView PDF
- [Adapting CCM technology in response to COVID-19 - Sponsored by Sefas](https://portal.cxmpa.org/documents/adapting-ccm-technology-in-response-to-covid-19-sponsored-by-sefas/) - Watch WebinarView PDF
- [Digital Strategy ? The Core of Disruptive Transformations - Sponsored by enChoice](https://portal.cxmpa.org/documents/digital-strategy-the-core-of-disruptive-transformations-sponsored-by-enchoice/) - Watch WebinarView PDF
- [Using Journey Mapping to Deepen Client Relationships - Sponsored by Quadient](https://portal.cxmpa.org/documents/using-journey-mapping-to-deepen-client-relationships-sponsored-by-quadient/) - Watch WebinarView PDF
- [Improving CX through Data Unification and Intelligent Automation - Sponsored by Conduent](https://portal.cxmpa.org/documents/improving-cx-through-data-unification-and-intelligent-automation-sponsored-by-conduent/) - Watch WebinarView PDF
- [CSS or XSL-FO: Which should I use for producing print publications? - Sponsored by Antenna House](https://portal.cxmpa.org/documents/css-or-xsl-fo-which-should-i-use-for-producing-print-publications-sponsored-by-antenna-house/) - Watch WebinarView PDF
- [Preparing Your Business for the Unexpected-Productivity in Times of Change - Sponsored by NEPS, a Taylor Corporation](https://portal.cxmpa.org/documents/preparing-your-business-for-the-unexpected-productivity-in-times-of-change-sponsored-by-neps-a-taylor-corporation/) - Watch WebinarView PDF
- [Best Practices: Consolidating your Business Communications for an Excellent Customer Experience (CX) - Sponsored by Papyrus](https://portal.cxmpa.org/documents/best-practices-consolidating-your-business-communications-for-an-excellent-customer-experience-cx-sponsored-by-papyrus/) - Watch WebinarView PDF
- [Are your PDFs print-ready? How to save time and money with print-optimized workflows. - Sponsored by Datalogics](https://portal.cxmpa.org/documents/are-your-pdfs-print-ready-how-to-save-time-and-money-with-print-optimized-workflows-sponsored-by-datalogics/) - Watch WebinarView PDF
- [Improve Print CX To Meet New Customer Expectations with Personalized Video? - Sponsored by BlueRush](https://portal.cxmpa.org/documents/improve-print-cx-to-meet-new-customer-expectations-with-personalized-video-sponsored-by-bluerush/) - Watch WebinarView PDF
- [Increase cash-flow and reduce cost using CCM for payment collection? - Sponsored by Papyrus Software](https://portal.cxmpa.org/documents/increase-cash-flow-and-reduce-cost-using-ccm-for-payment-collection-sponsored-by-papyrus-software/) - Watch WebinarView PDF
- [Your 2021 Performance Review: Get the credit you deserve! ?- Sponsored by Quadient](https://portal.cxmpa.org/documents/your-2021-performance-review-get-the-credit-you-deserve-sponsored-by-quadient/) - Watch WebinarView PDF
- [4 Steps for a Pain-Free Legacy CCM System Migration? - Sponsored by Smart Communications](https://portal.cxmpa.org/documents/4-steps-for-a-pain-free-legacy-ccm-system-migration-sponsored-by-smart-communications/) - Watch WebinarView PDF
- [A Scott-Centric View of 2021?- Sponsored by Quadient](https://portal.cxmpa.org/documents/a-scott-centric-view-of-2021-sponsored-by-quadient/) - Watch Webinar
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- [CXM, ADF, and Business Intelligence Management (BIM): Why they are Equally Important - Sponsored by RICOH](https://portal.cxmpa.org/documents/cxm-adf-and-business-intelligence-management-bim-why-they-are-equally-important-sponsored-by-ricoh/) - Watch WebinarView PDF
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- [Mastering Your CCM Automation - Sponsored by Racami](https://portal.cxmpa.org/documents/mastering-your-ccm-automation-sponsored-by-racami/) - Watch WebinarView PDF
- [Monitoring Your Automated Workflow: Why Visibility if Important - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/monitoring-your-automated-workflow-why-visibility-if-important-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [How Does Omni-Channel Affect the Customer Experience - Sponsored by Xplor Canada](https://portal.cxmpa.org/documents/how-does-omni-channel-affect-the-customer-experience-sponsored-by-xplor-canada/) - Watch WebinarView PDF
- [Moving from Forms to Applications: Getting Started - Sponsored NEPS](https://portal.cxmpa.org/documents/moving-from-forms-to-applications-getting-started-sponsored-neps/) - Watch WebinarView PDF
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- [Print 17 Recap Webinar](https://portal.cxmpa.org/documents/print-17-recap-webinar/) - Watch Webinar
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- [Universal Accessibility: The Value of New AFP/UA Standards - Sponsored by Compart](https://portal.cxmpa.org/documents/universal-accessibility-the-value-of-new-afp-ua-standards-sponsored-by-compart/) - Watch WebinarView PDF
- [PDF - What Could Possibly Go Wrong? - Sponsored by Datalogics](https://portal.cxmpa.org/documents/pdf-what-could-possibly-go-wrong-sponsored-by-datalogics/) - Watch WebinarView PDF
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- [Creating a Customer Communications Management (CCM) Platform that Provides Competitive Differentiation - Sponsored by RICOH USA](https://portal.cxmpa.org/documents/creating-a-customer-communications-management-ccm-platform-that-provides-competitive-differentiation-sponsored-by-ricoh-usa/) - Watch WebinarView PDF
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- [Putting together the Workflow Pieces - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/putting-together-the-workflow-pieces-sponsored-by-crawford-technologies/) - Watch Webinar
- [Automated Prepress Workflow: How does it fit in your Print Factory? - Sponsored by OneVision](https://portal.cxmpa.org/documents/automated-prepress-workflow-how-does-it-fit-in-your-print-factory-sponsored-by-onevision/) - Watch WebinarView PDF
- [Drive Digital Success through Omni-Channel - Sponsored by Quadient](https://portal.cxmpa.org/documents/drive-digital-success-through-omni-channel-sponsored-by-quadient/) - Watch WebinarView PDF
- [How to Achieve Success with CCM through Intelligent Content Management Approaches - Sponsored by Messagepoin](https://portal.cxmpa.org/documents/how-to-achieve-success-with-ccm-through-intelligent-content-management-approaches-sponsored-by-messagepoin/) - Watch WebinarView PDF
- [Hybrid Mail and Its Impact on Single Piece Mail Automation - Sponsored by MyMailHouse](https://portal.cxmpa.org/documents/hybrid-mail-and-its-impact-on-single-piece-mail-automation-sponsored-by-mymailhouse/) - Watch WebinarView PDF
- [Enterprise Communications Processing (ECP): An Emerging Class of CCM Software - Sponsored by Tecra](https://portal.cxmpa.org/documents/enterprise-communications-processing-ecp-an-emerging-class-of-ccm-software-sponsored-by-tecra/) - Watch Webinar
- [Standardizing Paper and Digital Documents for Enterprise BPM, CCM, and Archiving - Sponsored by Foxit](https://portal.cxmpa.org/documents/standardizing-paper-and-digital-documents-for-enterprise-bpm-ccm-and-archiving-sponsored-by-foxit/) - Watch WebinarView PDF
- [How to Execute a Mobile-First Strategy - Sponsored by Oracle](https://portal.cxmpa.org/documents/how-to-execute-a-mobile-first-strategy-sponsored-by-oracle/) - Watch Webinar
- [Vendor Tutorial: Making Paper Accessible - Voiceye, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/vendor-tutorial-making-paper-accessible-voiceye-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [The Future of CCM - Sponsored by IBM](https://portal.cxmpa.org/documents/the-future-of-ccm-sponsored-by-ibm/) - Watch WebinarView PDF
- [Vendor Tutorial: What's New at Crawford Technologies](https://portal.cxmpa.org/documents/vendor-tutorial-whats-new-at-crawford-technologies/) - Watch WebinarView PDF
- [Application and Output Ecosystems - Sponsored by Compart](https://portal.cxmpa.org/documents/application-and-output-ecosystems-sponsored-by-compart/) - Watch WebinarView PDF
- [Vendor Tutorial: The CX CCM Connection - Sponsored by GMC Software](https://portal.cxmpa.org/documents/vendor-tutorial-the-cx-ccm-connection-sponsored-by-gmc-software/) - Watch WebinarView PDF
- [Vendor Tutorial: Integrating Web Transformations into CCM - Sponsored by HP Exstream](https://portal.cxmpa.org/documents/vendor-tutorial-integrating-web-transformations-into-ccm-sponsored-by-hp-exstream/) - Watch WebinarView PDF
- [ADF: Build it and They Will Come - Sponsored by Transformations](https://portal.cxmpa.org/documents/adf-build-it-and-they-will-come-sponsored-by-transformations/) - Watch WebinarView PDF
- [Ways You Can Improve Your CCM and CX - Sponsored by Top Down Systems](https://portal.cxmpa.org/documents/ways-you-can-improve-your-ccm-and-cx-sponsored-by-top-down-systems/) - Watch WebinarView PDF
- [Mobile App Development: 5 Make or Break Decisions - Sponsored by Kony](https://portal.cxmpa.org/documents/mobile-app-development-5-make-or-break-decisions-sponsored-by-kony/) - Watch WebinarView PDF
- [How to Fill the Gaps to Deliver Consistent Customer Communications - Sponsored by Canon Solutions America](https://portal.cxmpa.org/documents/how-to-fill-the-gaps-to-deliver-consistent-customer-communications-sponsored-by-canon-solutions-america/) - Watch WebinarView PDF
- [3 Barriers to Remove to become a Data Driven Organization - Sponsored by IBM](https://portal.cxmpa.org/documents/3-barriers-to-remove-to-become-a-data-driven-organization-sponsored-by-ibm/) - Watch WebinarView PDF
- [Bruce Damer Returns to Xplor to Discuss the Future of the Document - Sponsored by Elixir Technologies](https://portal.cxmpa.org/documents/bruce-damer-returns-to-xplor-to-discuss-the-future-of-the-document-sponsored-by-elixir-technologies/) - Watch Webinar
- [Win Back Your Lost Communications! - Sponsored by GMC Software](https://portal.cxmpa.org/documents/win-back-your-lost-communications-sponsored-by-gmc-software/) - Watch Webinar
- [In-Plant Success: Strategies to Grow Your Business - Sponsored by Xerox](https://portal.cxmpa.org/documents/in-plant-success-strategies-to-grow-your-business-sponsored-by-xerox/) - Watch WebinarView PDF
- [RFP Survival Tops: Customer Communications Management - Sponsored by NEPS](https://portal.cxmpa.org/documents/rfp-survival-tops-customer-communications-management-sponsored-by-neps/) - Watch WebinarView PDF
- [The New ROI of Communications - Sponsored by Solimar Systems](https://portal.cxmpa.org/documents/the-new-roi-of-communications-sponsored-by-solimar-systems/) - Watch WebinarView PDF
- [Vendor Tutorial: Automating Quality Assurance - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/vendor-tutorial-automating-quality-assurance-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Vendor Tutorial: Secure Your Communications with a Complete Process Integrity Solution - Sponsored by Neopost](https://portal.cxmpa.org/documents/vendor-tutorial-secure-your-communications-with-a-complete-process-integrity-solution-sponsored-by-neopost/) - Watch WebinarView PDF
- [Vendor Tutorial: Remove Barriers of Entry into Analytics - Sponsored by IBM](https://portal.cxmpa.org/documents/vendor-tutorial-remove-barriers-of-entry-into-analytics-sponsored-by-ibm/) - Watch WebinarView PDF
- [Grow Your Healthcare Payer Business while Meeting CMS Communications Challenges - Sponsored by Elixir Technologies](https://portal.cxmpa.org/documents/grow-your-healthcare-payer-business-while-meeting-cms-communications-challenges-sponsored-by-elixir-technologies/) - Watch WebinarView PDF
- [CCM Strategy: Who's Driving the Bus? - Sponsored by NEPS](https://portal.cxmpa.org/documents/ccm-strategy-whos-driving-the-bus-sponsored-by-neps/) - Watch WebinarView PDF
- [Xplor at Graph Expo: The Results](https://portal.cxmpa.org/documents/xplor-at-graph-expo-the-results/) - Watch Webinar
- [Are Your Serving the Digital Natives? - Sponsored by Ecrion](https://portal.cxmpa.org/documents/are-your-serving-the-digital-natives-sponsored-by-ecrion/) - Watch WebinarView PDF
- [Workflow's Rold in Business Performance - Sponsored by RICOH](https://portal.cxmpa.org/documents/workflows-rold-in-business-performance-sponsored-by-ricoh/) - Watch Webinar
- [The Alchemy of Experience: Empowering the Business Use - Sponsored by Elixir Technologies](https://portal.cxmpa.org/documents/the-alchemy-of-experience-empowering-the-business-use-sponsored-by-elixir-technologies/) - Watch WebinarView PDF
- [Digital Business in Real Time - Sponsored by ISIS Papyrus](https://portal.cxmpa.org/documents/digital-business-in-real-time-sponsored-by-isis-papyrus/) - Watch WebinarView PDF
- [5 Customer Engagement Must-Haves to Beat Your Competition - Sponsored by XpertDoc](https://portal.cxmpa.org/documents/5-customer-engagement-must-haves-to-beat-your-competition-sponsored-by-xpertdoc/) - Watch WebinarView PDF
- [What You Need to Know about Docuemnt Accessibility - Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/what-you-need-to-know-about-docuemnt-accessibility-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Role of Post Composition in Customer Communications Management - Sponsored by Solimar Systems](https://portal.cxmpa.org/documents/role-of-post-composition-in-customer-communications-management-sponsored-by-solimar-systems/) - Watch WebinarView PDF
- [Becoming a Communications Service Provider - Sponsored by GMC Software](https://portal.cxmpa.org/documents/becoming-a-communications-service-provider-sponsored-by-gmc-software/) - Watch WebinarView PDF
- [The Journey to Accessible Documents (Xploration 17 Session)](https://portal.cxmpa.org/documents/the-journey-to-accessible-documents-xploration-17-session/) - Watch Webinar
- [Back to Basics: Transactional to Accessible Documents, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/back-to-basics-transactional-to-accessible-documents-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Color Management and Paper for Inkjet Printers, Sponsored by Canon Solutions America](https://portal.cxmpa.org/documents/color-management-and-paper-for-inkjet-printers-sponsored-by-canon-solutions-america/) - Watch WebinarView PDF
- [Vendor Tutorial: Making the Modern CCM Platform More Responsive to the Business Sponsored by Prinova](https://portal.cxmpa.org/documents/vendor-tutorial-making-the-modern-ccm-platform-more-responsive-to-the-business-sponsored-by-prinova/) - Watch WebinarView PDF
- [Developing an Enterprise Communications Strategy, Sponsored by NEPS LLC](https://portal.cxmpa.org/documents/developing-an-enterprise-communications-strategy-sponsored-by-neps-llc/) - Watch WebinarView PDF
- [Vendor Tutorial: MultiChannel Customer Communication: A Strategic Choice that Needs Expertise Sponsored by Scriptura Engage](https://portal.cxmpa.org/documents/vendor-tutorial-multichannel-customer-communication-a-strategic-choice-that-needs-expertise-sponsored-by-scriptura-engage/) - Watch WebinarView PDF
- [Product Demonstration: From Print to Mobile, Tablet, and Web in Just 30 Minutes Sponsored by GMC Software](https://portal.cxmpa.org/documents/product-demonstration-from-print-to-mobile-tablet-and-web-in-just-30-minutes-sponsored-by-gmc-software/) - Watch WebinarView PDF
- [Hyper Connected Communications Management, Sponsored by Oracle](https://portal.cxmpa.org/documents/hyper-connected-communications-management-sponsored-by-oracle/) - Watch WebinarView PDF
- [Inkjet Optimization: Technologies, Inks, Substrates, and Drying, Sponsored by Adphos](https://portal.cxmpa.org/documents/inkjet-optimization-technologies-inks-substrates-and-drying-sponsored-by-adphos/) - Watch WebinarView PDF
- [This Isn't Your Father's GUI, Step Into "The Ultimate CCM GUI Experience" Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/this-isnt-your-fathers-gui-step-into-the-ultimate-ccm-gui-experience-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [MIS and ADF: The Perfect Partners, Sponsored by Ricoh Americas Corporation](https://portal.cxmpa.org/documents/mis-and-adf-the-perfect-partners-sponsored-by-ricoh-americas-corporation/) - Watch WebinarView PDF
- [7 Reasons to Add Email to Your Multi-Channel Offering, Sponsored by Striata](https://portal.cxmpa.org/documents/7-reasons-to-add-email-to-your-multi-channel-offering-sponsored-by-striata/) - Watch WebinarView PDF
- [Production Dashboards are Not All Created Equal, Sponsored by Solimar Systems](https://portal.cxmpa.org/documents/production-dashboards-are-not-all-created-equal-sponsored-by-solimar-systems/) - Watch Webinar
- [Orchestrating a Customer Engagement Journey, Sponsored by Saggezza](https://portal.cxmpa.org/documents/orchestrating-a-customer-engagement-journey-sponsored-by-saggezza/) - Watch WebinarView PDF
- [Building a Communication Strategy for the Future, Sponsored by HP](https://portal.cxmpa.org/documents/building-a-communication-strategy-for-the-future-sponsored-by-hp/) - Watch WebinarView PDF
- [Xploration 15 Application of the Year Case Study: Taking Hours and Days to Minutes and Seconds, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/xploration-15-application-of-the-year-case-study-taking-hours-and-days-to-minutes-and-seconds-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Everything You Need to Know about Production Inkjet Printing, Sponsored by Canon Solutions America](https://portal.cxmpa.org/documents/everything-you-need-to-know-about-production-inkjet-printing-sponsored-by-canon-solutions-america/) - Watch WebinarView PDF
- [Gold Series: 30 Years of 3D Printing and Beyond (Yes, it's been 30 years!)](https://portal.cxmpa.org/documents/gold-series-30-years-of-3d-printing-and-beyond-yes-its-been-30-years/) - Watch Webinar
- [Vendor Tutorial: Reduce the Burden of Proofing, Sponsored by GMC](https://portal.cxmpa.org/documents/vendor-tutorial-reduce-the-burden-of-proofing-sponsored-by-gmc/) - Watch WebinarView PDF
- [Quality Assurance, 0-120 MPH in 120 Days, Sponsored by Indellient](https://portal.cxmpa.org/documents/quality-assurance-0-120-mph-in-120-days-sponsored-by-indellient/) - Watch WebinarView PDF
- [Improving the Critical Document Production Workflow: Insights from a Couple of Experts, Sponsored by Transformations](https://portal.cxmpa.org/documents/improving-the-critical-document-production-workflow-insights-from-a-couple-of-experts-sponsored-by-transformations/) - Watch WebinarView PDF
- [Gold Series: Managing Customer Experience and Building the Business Case](https://portal.cxmpa.org/documents/gold-series-managing-customer-experience-and-building-the-business-case/) - Watch WebinarView PDF
- [Vendor Tutorial: Solimar Chemistry Dashboard Update and Demonstration, Sponsored by Solimar Systems](https://portal.cxmpa.org/documents/vendor-tutorial-solimar-chemistry-dashboard-update-and-demonstration-sponsored-by-solimar-systems/) - Watch Webinar
- [Enterprise Communication Independence - What Constrains Your Communication Vision, Sponsored by NEPS](https://portal.cxmpa.org/documents/enterprise-communication-independence-what-constrains-your-communication-vision-sponsored-by-neps/) - Watch WebinarView PDF
- [The Emergence of Omni-Channel Communication (Graph Expo Wrap-Up)](https://portal.cxmpa.org/documents/the-emergence-of-omni-channel-communication-graph-expo-wrap-up/) - Watch Webinar
- [Gold Series: How Production Inkjet is Changing the Market](https://portal.cxmpa.org/documents/gold-series-how-production-inkjet-is-changing-the-market/) - Watch WebinarView PDF
- [Making the Change from E-Delivery,?Sponsored?by HP](https://portal.cxmpa.org/documents/making-the-change-from-e-deliverysponsoredby-hp/) - Watch WebinarView PDF
- [Applying Manufacturing Science to Your Mail, Sponsored by Ricoh](https://portal.cxmpa.org/documents/applying-manufacturing-science-to-your-mail-sponsored-by-ricoh/) - Watch WebinarView PDF
- [The Future of CCM, Sponsored by GMC](https://portal.cxmpa.org/documents/the-future-of-ccm-sponsored-by-gmc/) - Watch WebinarView PDF
- [The LUNA Philosophy: Clear Communications When, Where, and How You Want It, Sponsored by NEPS](https://portal.cxmpa.org/documents/the-luna-philosophy-clear-communications-when-where-and-how-you-want-it-sponsored-by-neps/) - Watch WebinarView PDF
- [Build, Buy, or Augment Your CCM Monitoring System - Sponsored by Solimar Systems](https://portal.cxmpa.org/documents/build-buy-or-augment-your-ccm-monitoring-system-sponsored-by-solimar-systems/) - Watch WebinarView PDF
- [Lunch and Learn: Talking to Customers: Digital Mailboxes & Other Strategies](https://portal.cxmpa.org/documents/lunch-and-learn-talking-to-customers-digital-mailboxes-other-strategies/) - Watch WebinarView PDF
- [Dynamic White Space Management: Making the Most of White Space, Sponsored by Eclipse Corporation](https://portal.cxmpa.org/documents/dynamic-white-space-management-making-the-most-of-white-space-sponsored-by-eclipse-corporation/) - Watch WebinarView PDF
- [4Q Madness: Ideas that will change an Operation Manager?s Life, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/4q-madness-ideas-that-will-change-an-operation-managers-life-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Are We There Yet? Round 2, Xplor at PRINT 13](https://portal.cxmpa.org/documents/are-we-there-yet-round-2-xplor-at-print-13/) - Watch WebinarView PDF
- [Lunch and Learn: Where would we be without Workflow?](https://portal.cxmpa.org/documents/lunch-and-learn-where-would-we-be-without-workflow/) - Watch WebinarView PDF
- [Agile ? The Right Methodology Delivers Phenomenal Results, Sponsored by NEPS](https://portal.cxmpa.org/documents/agile-the-right-methodology-delivers-phenomenal-results-sponsored-by-neps/) - Watch WebinarView PDF
- [Print Production Management, Sponsored by Canon](https://portal.cxmpa.org/documents/print-production-management-sponsored-by-canon/) - Watch WebinarView PDF
- [Inkjet: The Slow-Motion Revolution,?Gold Series](https://portal.cxmpa.org/documents/inkjet-the-slow-motion-revolutiongold-series/) - Watch WebinarView PDF
- [IMb+: How to Leverage Your IMb and Full Service Investments Beyond Postal Discounts, Sponsored by Ricoh](https://portal.cxmpa.org/documents/imb-how-to-leverage-your-imb-and-full-service-investments-beyond-postal-discounts-sponsored-by-ricoh/) - Watch WebinarView PDF
- [Vendor Tutorial ? HP Relate: Sophisticated Documents. Simplified. Sponsored by HP](https://portal.cxmpa.org/documents/vendor-tutorial-hp-relate-sophisticated-documents-simplified-sponsored-by-hp/) - Watch WebinarView PDF
- [Improve Customer Satisfaction with Accessible Documents, Sponsored by Oracle](https://portal.cxmpa.org/documents/improve-customer-satisfaction-with-accessible-documents-sponsored-by-oracle/) - Watch WebinarView PDF
- [Are You Missing the Buzz about Archive Strategies? Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/are-you-missing-the-buzz-about-archive-strategies-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Horizontal Document Management: Creating a New Production Workflow, Sponsored by Compart](https://portal.cxmpa.org/documents/horizontal-document-management-creating-a-new-production-workflow-sponsored-by-compart/) - Watch WebinarView PDF
- [Transforming In-Plant Customer Communications at Fifth-Third Bank, Sponsored by Ricoh](https://portal.cxmpa.org/documents/transforming-in-plant-customer-communications-at-fifth-third-bank-sponsored-by-ricoh/) - Watch WebinarView PDF
- [Make an Impression with Your Customer Communications, Sponsored by Fiserv](https://portal.cxmpa.org/documents/make-an-impression-with-your-customer-communications-sponsored-by-fiserv/) - Watch WebinarView PDF
- [Don?t Let Your Documents Hurt You, Sponsored by Compart](https://portal.cxmpa.org/documents/dont-let-your-documents-hurt-you-sponsored-by-compart/) - Watch WebinarView PDF
- [Document Composition Tactics: Pre or Post Processing? Sponsored by Eclipse](https://portal.cxmpa.org/documents/document-composition-tactics-pre-or-post-processing-sponsored-by-eclipse/) - Watch WebinarView PDF
- [Workflow Automation Discussion with RR Donnelley & an Xploration 14 Sneak Peek, Sponsored by Solimar Systems](https://portal.cxmpa.org/documents/workflow-automation-discussion-with-rr-donnelley-an-xploration-14-sneak-peek-sponsored-by-solimar-systems/) - Watch WebinarView PDF
- [Vendor Tutorial: Managing the Challenge of Constantly Changing Content, Sponsored by GMC Software](https://portal.cxmpa.org/documents/vendor-tutorial-managing-the-challenge-of-constantly-changing-content-sponsored-by-gmc-software/) - Watch WebinarView PDF
- [Linking Print to Mail through the ADF Bridge, Sponsored by Videk](https://portal.cxmpa.org/documents/linking-print-to-mail-through-the-adf-bridge-sponsored-by-videk/) - Watch WebinarView PDF
- [Do You Have a Document Strategy of Disparate Workflow??Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/do-you-have-a-document-strategy-of-disparate-workflowsponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Power to the People: Empowering through Self-Serve CCM, Sponsored by Doxee](https://portal.cxmpa.org/documents/power-to-the-people-empowering-through-self-serve-ccm-sponsored-by-doxee/) - Watch WebinarView PDF
- [Health IT Privacy & Security Update, Sponsored by Transformations](https://portal.cxmpa.org/documents/health-it-privacy-security-update-sponsored-by-transformations/) - Watch WebinarView PDF
- [Do PDF/VT Right: How to Create Problem-Free PDFs for Variable Data Printing, Sponored by Global Graphics](https://portal.cxmpa.org/documents/do-pdf-vt-right-how-to-create-problem-free-pdfs-for-variable-data-printing-sponored-by-global-graphics/) - Watch WebinarView PDF
- [Oracle in the Cloud: An Overview of the Different Cloud Models and Practical Considerations for CCM in the Cloud, Sponsored by Oracle](https://portal.cxmpa.org/documents/oracle-in-the-cloud-an-overview-of-the-different-cloud-models-and-practical-considerations-for-ccm-in-the-cloud-sponsored-by-oracle/) - Watch WebinarView PDF
- [Solving the Mysteries of Accessible Customer Communications, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/solving-the-mysteries-of-accessible-customer-communications-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Transition to Inkjet-White-Paper-In-Workflows, Sponsored by Canon Solutions America](https://portal.cxmpa.org/documents/transition-to-inkjet-white-paper-in-workflows-sponsored-by-canon-solutions-america/) - Watch WebinarView PDF
- [The Automation Journey... Going Boldly Where No Workflow Has Gone Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/the-automation-journey-going-boldly-where-no-workflow-has-gone-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Simplifying and Securing Transactions with Integrated Payments, Sponsored by Transformations](https://portal.cxmpa.org/documents/simplifying-and-securing-transactions-with-integrated-payments-sponsored-by-transformations/) - Watch WebinarView PDF
- [Vendor Tutorial: Solimar Chemistry CCM Platform & Enterprise Dashboard](https://portal.cxmpa.org/documents/vendor-tutorial-solimar-chemistry-ccm-platform-enterprise-dashboard/) - Watch WebinarView PDF
- [Xplor at Graph Expo Preview](https://portal.cxmpa.org/documents/xplor-at-graph-expo-preview/) - Watch Webinar
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- [Lunch and Learn: Fall Wrap Up: What?s New, What?s Emerging, Sponsored by HP](https://portal.cxmpa.org/documents/lunch-and-learn-fall-wrap-up-whats-new-whats-emerging-sponsored-by-hp/) - Watch Webinar
- [The New Era of Customer Engagement: Are Your Document Systems Ready?, Sponsored by Pitney Bowes Software](https://portal.cxmpa.org/documents/the-new-era-of-customer-engagement-are-your-document-systems-ready-sponsored-by-pitney-bowes-software/) - Watch WebinarView PDF
- [Document Re-engineering Smackdown:  GUI Versus Configuration Files, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/document-re-engineering-smackdown-gui-versus-configuration-files-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [2013 Conference Presentation Guidelines](https://portal.cxmpa.org/documents/2013-conference-presentation-guidelines/) - Watch WebinarView PDF
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- [PDF/UA the Magic Bullet for ADA Transactional Document Compliance Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/pdf-ua-the-magic-bullet-for-ada-transactional-document-compliance-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Transformative Communications in the Cloud, Sponsored by OMI](https://portal.cxmpa.org/documents/transformative-communications-in-the-cloud-sponsored-by-omi/) - Watch WebinarView PDF
- [Lunch and Learn: 2013 Xplor Conference Education Preview](https://portal.cxmpa.org/documents/lunch-and-learn-2013-xplor-conference-education-preview/) - Watch Webinar
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- [How to Reduce Costs, Delays and Risk with E-Signatures, Sponsored by Oracle](https://portal.cxmpa.org/documents/how-to-reduce-costs-delays-and-risk-with-e-signatures-sponsored-by-oracle/) - Watch WebinarView PDF
- [Multi-Channel Delivery - 2013 Trends and Outlook,?Gold Series](https://portal.cxmpa.org/documents/multi-channel-delivery-2013-trends-and-outlookgold-series/) - Watch WebinarView PDF
- [Lunch and Learn: Breakthrough 13 - Your Plan for a Year of Learning](https://portal.cxmpa.org/documents/lunch-and-learn-breakthrough-13-your-plan-for-a-year-of-learning/) - Watch WebinarView PDF
- [Produce a More Powerful and Profitable Communications: A White Paper Success Story Sponsored by Pitney Bowes](https://portal.cxmpa.org/documents/produce-a-more-powerful-and-profitable-communications-a-white-paper-success-story-sponsored-by-pitney-bowes/) - Watch WebinarView PDF
- [Anatomy of a Direct Marketing Campaign: Making Technology Work,?Gold Series](https://portal.cxmpa.org/documents/anatomy-of-a-direct-marketing-campaign-making-technology-workgold-series/) - Watch WebinarView PDF
- [Leveraging Your Inkjet Investment to Increase Efficiency and Lower Costs, Sponsored by Compart](https://portal.cxmpa.org/documents/leveraging-your-inkjet-investment-to-increase-efficiency-and-lower-costs-sponsored-by-compart/) - Watch WebinarView PDF
- [Preference Management: The Key to Your Customer Communication Management Strategy? Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/preference-management-the-key-to-your-customer-communication-management-strategy-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Preparing for New Technology Investment](https://portal.cxmpa.org/documents/preparing-for-new-technology-investment/) - Watch WebinarView PDF
- [How Mobile Apps Can Improve Your Digital Mail Strategy and Increase End-User Adoption, Sponsored by Bell and Howell](https://portal.cxmpa.org/documents/how-mobile-apps-can-improve-your-digital-mail-strategy-and-increase-end-user-adoption-sponsored-by-bell-and-howell/) - Watch WebinarView PDF
- [Document Integrity and Risk Management, Sponsored by Canon](https://portal.cxmpa.org/documents/document-integrity-and-risk-management-sponsored-by-canon/) - Watch WebinarView PDF
- [Lunch and Learn ? Technology Basics: Getting Smart About AFP and PDF and XML](https://portal.cxmpa.org/documents/lunch-and-learn-technology-basics-getting-smart-about-afp-and-pdf-and-xml/) - Watch WebinarView PDF
- [Getting More Into the Box: Aggregating Communications Across an Enterprise, Sponsored by Pitney Bowes](https://portal.cxmpa.org/documents/getting-more-into-the-box-aggregating-communications-across-an-enterprise-sponsored-by-pitney-bowes/) - Watch WebinarView PDF
- [The Customer Communications Divide: Balancing Business Goals with Customer Preferences,?Gold Series](https://portal.cxmpa.org/documents/the-customer-communications-divide-balancing-business-goals-with-customer-preferencesgold-series/) - Watch WebinarView PDF
- [Lunch and Learn: Have you QR?d and AR?d yet?](https://portal.cxmpa.org/documents/lunch-and-learn-have-you-qrd-and-ard-yet/) - Watch WebinarView PDF
- [Direct Mail Marketing and High Speed Inkjet Web Presses: Your Survival Guide,?Gold Series](https://portal.cxmpa.org/documents/direct-mail-marketing-and-high-speed-inkjet-web-presses-your-survival-guidegold-series/) - Watch WebinarView PDF
- [Don?t Leave Your Sales Force Behind, Sponsored by Gooding Communications](https://portal.cxmpa.org/documents/dont-leave-your-sales-force-behind-sponsored-by-gooding-communications/) - Watch WebinarView PDF
- [Turn Existing Transactional White Space into a New Revenue Stream - Part II:  Internal Stakeholders Point of View and Implementation, Sponsored by Pitney Bowes](https://portal.cxmpa.org/documents/turn-existing-transactional-white-space-into-a-new-revenue-stream-part-ii-internal-stakeholders-point-of-view-and-implementation-sponsored-by-pitney-bowes/) - Watch WebinarView PDF
- [How a Small Change Yields Big Profits:  Leveraging Your Print and Mailing Infrastructure to Drive New Revenue Streams, Sponsored by Bell and Howell](https://portal.cxmpa.org/documents/how-a-small-change-yields-big-profits-leveraging-your-print-and-mailing-infrastructure-to-drive-new-revenue-streams-sponsored-by-bell-and-howell/) - Watch WebinarView PDF
- [Rightsourcing Strategies for 2012, Sponsored by NEPS](https://portal.cxmpa.org/documents/rightsourcing-strategies-for-2012-sponsored-by-neps/) - Watch WebinarView PDF
- [Bespoke Bank Statements ? A Doxee Case Study, Sponsored by Doxee](https://portal.cxmpa.org/documents/bespoke-bank-statements-a-doxee-case-study-sponsored-by-doxee/) - Watch WebinarView PDF
- [Using Post Composition Solutions to Implement Global Change, Sponsored by Sefas](https://portal.cxmpa.org/documents/using-post-composition-solutions-to-implement-global-change-sponsored-by-sefas/) - Watch WebinarView PDF
- [Missing Statements, Reprints and Workflow Management:? The Automation Journey of an Operations Manager, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/missing-statements-reprints-and-workflow-management-the-automation-journey-of-an-operations-manager-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Lunch & Learn:  The Great Preview Xplor 2012:  Making It Relevant, Sponsored by HP](https://portal.cxmpa.org/documents/lunch-learn-the-great-preview-xplor-2012-making-it-relevant-sponsored-by-hp/) - Watch Webinar
- [Tapping Into Document Data Sources That You Never Dreamed Possible, Sponsored by Datawatch](https://portal.cxmpa.org/documents/tapping-into-document-data-sources-that-you-never-dreamed-possible-sponsored-by-datawatch/) - Watch Webinar
- [Make Your Move to Digital Color Print, Sponsored by Pitney Bowes](https://portal.cxmpa.org/documents/make-your-move-to-digital-color-print-sponsored-by-pitney-bowes/) - Watch WebinarView PDF
- [Lunch and Learn:  More QR/AR Fun, Sponsored by HP](https://portal.cxmpa.org/documents/lunch-and-learn-more-qr-ar-fun-sponsored-by-hp/) - Watch Webinar
- [Advantages of a Single Statement Design for Multi-channel Delivery, Sponsored by Actuate](https://portal.cxmpa.org/documents/advantages-of-a-single-statement-design-for-multi-channel-delivery-sponsored-by-actuate/) - Watch Webinar
- [Improving Customer Care with More Robust Communication Management, Sponsored by Pitney Bowes Software](https://portal.cxmpa.org/documents/improving-customer-care-with-more-robust-communication-management-sponsored-by-pitney-bowes-software/) - Watch Webinar
- [Lunch and Learn:  Back to Basics:  AFP, PDF and Transforms!, Sponsored by HP](https://portal.cxmpa.org/documents/lunch-and-learn-back-to-basics-afp-pdf-and-transforms-sponsored-by-hp/) - Watch Webinar
- [Cloud Services Overview, Sponsored by Ricoh](https://portal.cxmpa.org/documents/cloud-services-overview-sponsored-by-ricoh/) - Watch WebinarView PDF
- [Meeting Service Expectations with Document Automation, Sponsored by Oracle](https://portal.cxmpa.org/documents/meeting-service-expectations-with-document-automation-sponsored-by-oracle/) - Watch WebinarView PDF
- [Lunch and Learn:  Part II of Back to Basics:  AFP, PDF and Transforms!, Sponsored by HP](https://portal.cxmpa.org/documents/lunch-and-learn-part-ii-of-back-to-basics-afp-pdf-and-transforms-sponsored-by-hp/) - Watch Webinar
- [Lunch and Learn:? Technology Basics:? Designing for Print and Pixel, Sponsored by HP](https://portal.cxmpa.org/documents/lunch-and-learn-technology-basics-designing-for-print-and-pixel-sponsored-by-hp/) - Watch Webinar
- [Intelligent Channel Preference Execution with a White Paper Factory?, Sponsored by Pitney Bowes](https://portal.cxmpa.org/documents/intelligent-channel-preference-execution-with-a-white-paper-factory-sponsored-by-pitney-bowes/) - Watch WebinarView PDF
- [Digital Mailboxes in Australia:  Are you Ready?  You Better Be . . . , Sponsored by Xplor Australia](https://portal.cxmpa.org/documents/digital-mailboxes-in-australia-are-you-ready-you-better-be-sponsored-by-xplor-australia/) - Watch WebinarView PDF
- [Multi-channel Delivery & Digital Mail:  Business Considerations You Can?t Afford to Miss, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/multi-channel-delivery-digital-mail-business-considerations-you-cant-afford-to-miss-sponsored-by-crawford-technologies/) - Watch WebinarView PDF
- [Lunch and Learn:  Back to Basics:  Workflow (More Than Just a Controller!), Sponsored by HP](https://portal.cxmpa.org/documents/lunch-and-learn-back-to-basics-workflow-more-than-just-a-controller-sponsored-by-hp/) - Watch Webinar
- [Uncovering a Hidden Gem with Multi-channel Correspondence Management, Sponsored by FIS](https://portal.cxmpa.org/documents/uncovering-a-hidden-gem-with-multi-channel-correspondence-management-sponsored-by-fis/) - Watch WebinarView PDF
- [Lunch & Learn: Educating Your Team: What do They Need to Know and How do You Educate Them?, Sponsored by HP](https://portal.cxmpa.org/documents/lunch-learn-educating-your-team-what-do-they-need-to-know-and-how-do-you-educate-them-sponsored-by-hp/) - Watch Webinar
- [Digital Printing Essentials, Sponsored by Finch Paper LLC](https://portal.cxmpa.org/documents/digital-printing-essentials-sponsored-by-finch-paper-llc/) - Watch WebinarView PDF
- [Strategies for Optimizing PDF Workflows, Sponsored by Ricoh Print Productions](https://portal.cxmpa.org/documents/strategies-for-optimizing-pdf-workflows-sponsored-by-ricoh-print-productions/) - Watch WebinarView PDF
- [Lunch and Learn: Multi-channel Delivery Alternatives ? What Should You Be Thinking About?, Sponsored by HP](https://portal.cxmpa.org/documents/lunch-and-learn-multi-channel-delivery-alternatives-what-should-you-be-thinking-about-sponsored-by-hp/) - Watch Webinar
- [Australian Communications 2013: In-house or Outsourcing, Sponsored by Xplor Australia](https://portal.cxmpa.org/documents/australian-communications-2013-in-house-or-outsourcing-sponsored-by-xplor-australia/) - Watch Webinar
- [Web to Media . . . It's Not Just Print Anymore!, Sponsored by Tremware](https://portal.cxmpa.org/documents/web-to-media-its-not-just-print-anymore-sponsored-by-tremware/) - Watch Webinar
- [Web to Media . . . Rapid Deployment Means Rapid Savings, Sponsored by Tremware](https://portal.cxmpa.org/documents/web-to-media-rapid-deployment-means-rapid-savings-sponsored-by-tremware/) - Watch WebinarView PDF
- [Beyond the Printed Statement:  The Evolution of Enterprise Output Management, Sponsored by Actuate/Xenos](https://portal.cxmpa.org/documents/beyond-the-printed-statement-the-evolution-of-enterprise-output-management-sponsored-by-actuate-xenos/) - Watch WebinarView PDF
- [Lunch & Learn:  What's the Deal with QR Codes?](https://portal.cxmpa.org/documents/lunch-learn-whats-the-deal-with-qr-codes/) - Watch Webinar
- [Lunch and Learn:  Back to Basics - Picking Fonts for Online and Print](https://portal.cxmpa.org/documents/lunch-and-learn-back-to-basics-picking-fonts-for-online-and-print/) - Watch Webinar
- [33+5 Things You Can Do With a Print File Besides Printing It, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/335-things-you-can-do-with-a-print-file-besides-printing-it-sponsored-by-crawford-technologies/) - Watch Webinar
- [Social Media and Mobile Marketing Strategies for Long-Term Revenue Growth, Sponsored by MindFire](https://portal.cxmpa.org/documents/social-media-and-mobile-marketing-strategies-for-long-term-revenue-growth-sponsored-by-mindfire/) - Watch WebinarView PDF
- [Lunch & Learn:  Technology Basics - Toner, Inkjet and Pixel Primer](https://portal.cxmpa.org/documents/lunch-learn-technology-basics-toner-inkjet-and-pixel-primer/) - Watch Webinar
- [Is Your ADF Adding Value Today, and Ready for Tomorrow?, Sponsored by Ricoh](https://portal.cxmpa.org/documents/is-your-adf-adding-value-today-and-ready-for-tomorrow-sponsored-by-ricoh/) - Watch WebinarView PDF
- [Lunch & Learn:  ECM:  What You Need to Know](https://portal.cxmpa.org/documents/lunch-learn-ecm-what-you-need-to-know/) - Watch Webinar
- [Workflow Automation & Multi-Channel Delivery; Times Are-A-Changin' - Are You Keeping Up?, Sponsored by Solimar](https://portal.cxmpa.org/documents/workflow-automation-times-are-a-changin-are-you-keeping-up-sponsored-by-solimar/) - Watch WebinarView PDF
- [Data:? The Key to a Winning Strategy,?Sponsored by Ricoh](https://portal.cxmpa.org/documents/data-the-key-to-a-winning-strategysponsored-by-ricoh/) - Watch WebinarView PDF
- [Lunch & Learn:? Technology Basics - Designing for Print and Pixel](https://portal.cxmpa.org/documents/lunch-learn-technology-basics-designing-for-print-and-pixel/) - Watch Webinar
- [Maximize Postal Efficiencies - Multi-Channel Delivery & Print Suppression, Sponsored by Uluro by Transformations, Inc.](https://portal.cxmpa.org/documents/maximize-postal-efficiencies-multi-channel-delivery-print-suppression-sponsored-by-uluro-by-transformations-inc/) - Watch WebinarView PDF
- [Effective Strategies for Unifying Customer Communications, Sponsored by?Pitney Bowes Business Insight](https://portal.cxmpa.org/documents/effective-strategies-for-unifying-customer-communications-sponsored-bypitney-bowes-business-insight/) - Watch WebinarView PDF
- [Create Your Own Enchilada Using Multi-Channel Communications, Sponsored by Barr Systems](https://portal.cxmpa.org/documents/create-your-own-enchilada-using-multi-channel-communications-sponsored-by-barr-systems/) - Watch WebinarView PDF
- [Lunch & Learn:? Fall Wrap Up - What's New, What's Emerging](https://portal.cxmpa.org/documents/lunch-learn-fall-wrap-up-whats-new-whats-emerging/) - Watch Webinar
- [Use an ADF to Actually Save You Money, Sponsored by Crawford Technologies](https://portal.cxmpa.org/documents/use-an-adf-to-actually-save-you-money-sponsored-by-crawford-technologies/) - Watch Webinar
- [Turn Existing Transactional White Space into a New Revenue Stream - Part I:  Revenue Potential, Sponsored by Pitney Bowes](https://portal.cxmpa.org/documents/turn-existing-transactional-white-space-into-a-new-revenue-stream-part-i-revenue-potential-sponsored-by-pitney-bowes/) - Watch WebinarView PDF
- [Customer Panel: Benefits of Intelligent Workflow Automation](https://portal.cxmpa.org/documents/customer-panel-benefits-of-intelligent-workflow-automation/) - Download
- [Secure Printing of National Exam Books with JDF Job Tickets and Intelligent Workflow Automation](https://portal.cxmpa.org/documents/secure-printing-of-national-exam-books-with-jdf-job-tickets-and-intelligent-workflow-automation/) - Download
- [The ADA and Other Critical Legal Issues Impacting Transactional Printers](https://portal.cxmpa.org/documents/the-ada-and-other-critical-legal-issues-impacting-transactional-printers/) - Download
- [USPS Mitigating Rate Changes and Operational Updates 2.0](https://portal.cxmpa.org/documents/usps-mitigating-rate-changes-and-operational-updates-2-0/) - Download
- [PANEL: Innovations in Enterprise Communication: Bridging Digital and Print for the Future of CCM](https://portal.cxmpa.org/documents/panel-innovations-in-enterprise-communication-bridging-digital-and-print-for-the-future-of-ccm/) - Download
- [Harnessing Generative AI for Effective Document Design](https://portal.cxmpa.org/documents/harnessing-generative-ai-for-effective-document-design/) - Download
- [From Mail to Digital: Navigating the Future of Customer Communications](https://portal.cxmpa.org/documents/from-mail-to-digital-navigating-the-future-of-customer-communications/) - Download
- [Process Excellence in Digital Communications](https://portal.cxmpa.org/documents/process-excellence-in-digital-communications/) - Download
- [Enabling Seamless Customer Journeys: Transforming Documents into Conversations](https://portal.cxmpa.org/documents/enabling-seamless-customer-journeys-transforming-documents-into-conversations/) - Download
- [2024 Xplor Communication Design Competition Presentation-Cal Poly](https://portal.cxmpa.org/documents/2024-xplor-communication-design-competition-presentation-cal-poly/) - Download
- [The "ologies" of Customer Communication Projects: Let's Avoid Failures](https://portal.cxmpa.org/documents/the-ologies-of-customer-communication-projects-lets-avoid-failures/) - Download
- [Business Communication Intelligence: Using AI to Drive Content Optimization](https://portal.cxmpa.org/documents/business-communication-intelligence-using-ai-to-drive-content-optimization/) - Download
- [Digital Transformation Powered by Managed Services](https://portal.cxmpa.org/documents/digital-transformation-powered-by-managed-services/) - Download
- [Wow Your Customers with On-Demand Omni-Channel Communications](https://portal.cxmpa.org/documents/wow-your-customers-with-on-demand-omni-channel-communications/) - Download
- [LUNCH & LEARN: How to Open a Door...and Successfully Own the Room](https://portal.cxmpa.org/documents/lunch-learn-how-to-open-a-door-and-successfully-own-the-room/) - Download
- [Transforming Postal Mail with AI: Strategies for Success](https://portal.cxmpa.org/documents/transforming-postal-mail-with-ai-strategies-for-success/) - Download
- [2024 Xplor Summit Welcome](https://portal.cxmpa.org/documents/2024-xplor-summit-welcome/) - Download
- [PANEL: Future-Proofing CCM: Strategies for Tomorrow's Challenges](https://portal.cxmpa.org/documents/panel-future-proofing-ccm-strategies-for-tomorrows-challenges/) - Download
- [Orchestrating Seamless Customer Journeys: Leveraging Data-Driven Touchpoints](https://portal.cxmpa.org/documents/orchestrating-seamless-customer-journeys-leveraging-data-driven-touchpoints/) - Download
- [The Revolution of End-to-End Communication Processing](https://portal.cxmpa.org/documents/the-revolution-of-end-to-end-communication-processing/) - Download
- [How Valuable Are Your Clicks?](https://portal.cxmpa.org/documents/how-valuable-are-your-clicks/) - Download
- [2024 Xplor Industry Awards](https://portal.cxmpa.org/documents/2024-xplor-industry-awards/) - Download
- [The Impacts of Accessibility (Session cancelled due to Hurricane Helene)](https://portal.cxmpa.org/documents/the-impacts-of-accessibility-session-cancelled-due-to-hurricane-helene/) - Download
- [2024 Xplor Communication Design Competition Presentation-RIT](https://portal.cxmpa.org/documents/2024-xplor-communication-design-competition-presentation-rit/) - Download
- [Workflow to the Rescue: How to Future-Proof Your Operation](https://portal.cxmpa.org/documents/workflow-to-the-rescue-how-to-future-proof-your-operation/) - Download
- [Prompting Excellence: Enhancing Communication with AI](https://portal.cxmpa.org/documents/prompting-excellence-enhancing-communication-with-ai/) - Download
- [Digital Transformation & Modernization of Xplor's EDP Certification Program](https://portal.cxmpa.org/documents/digital-transformation-modernization-of-xplors-edp-certification-program/) - Download
- [PANEL: Integrating AI into CCM: Enhancing Engagement and Efficiency](https://portal.cxmpa.org/documents/panel-integrating-ai-into-ccm-enhancing-engagement-and-efficiency/) - Download
- [PANEL: Navigating Compliance in CCM: Practical Insights and Strategies (Session cancelled due to Hurricane Helene)](https://portal.cxmpa.org/documents/panel-navigating-compliance-in-ccm-practical-insights-and-strategies-session-cancelled-due-to-hurricane-helene/) - Download
- [Transforming the CCM Marketplace](https://portal.cxmpa.org/documents/transforming-the-ccm-marketplace/) - Download
- [Innovative Transformations: Leveraging Print to Thrive in the Digital Age](https://portal.cxmpa.org/documents/innovative-transformations-leveraging-print-to-thrive-in-the-digital-age/) - Download
- [Brave New Frontiers of Customer-Centric Digital Transformation in CCM (Session cancelled due to Hurricane Helene)](https://portal.cxmpa.org/documents/brave-new-frontiers-of-customer-centric-digital-transformation-in-ccm-session-cancelled-due-to-hurricane-helene/) - Download
- [Don’t Leave Anyone Behind: Key Facts About Accessibility and Language Translations](https://portal.cxmpa.org/documents/dont-leave-anyone-behind-key-facts-about-accessibility-and-language-translations/) - Download
- [AI is Off the Chains! Transforming CXM with Innovative AI Solutions](https://portal.cxmpa.org/documents/ai-is-off-the-chains-transforming-cxm-with-innovative-ai-solutions/) - Download
- [The GenAI Revolutions in CCM: Current Trends and Future Possibilities](https://portal.cxmpa.org/documents/the-genai-revolutions-in-ccm-current-trends-and-future-possibilities/) - Download
- [Sustainability: What does it mean to you and how do you identify your carbon footprint?](https://portal.cxmpa.org/documents/sustainability-what-does-it-mean-to-you-and-how-do-you-identify-your-carbon-footprint/) - Download
- [From Friction to Freedom: Helping Your Customers Enjoy Their Journey](https://portal.cxmpa.org/documents/from-friction-to-freedom-helping-your-customers-enjoy-their-journey/) - Download
- [Implementing Cloud Solutions](https://portal.cxmpa.org/documents/implementing-cloud-solutions/) - Download
- [2023 Xplor CCM Summit Welcome](https://portal.cxmpa.org/documents/2023-xplor-ccm-summit-welcome/) - Download
- [PRE-EVENT SESSION: Turning Insight Into Income: The Revenue Impact of Case Studies](https://portal.cxmpa.org/documents/pre-event-session-turning-insight-into-income-the-revenue-impact-of-case-studies/) - Download
- [PANEL: The All-Stars of Customer Communications Management](https://portal.cxmpa.org/documents/panel-the-all-stars-of-customer-communications-management/) - Download
- [Closing the Experience Gap During Your Mainframe Communication Migration](https://portal.cxmpa.org/documents/closing-the-experience-gap-during-your-mainframe-communication-migration/) - Download
- [Overcome Inertia in Your Legacy CCM Systems: Accelerate Migration with AI-Based Consolidation](https://portal.cxmpa.org/documents/overcome-inertia-in-your-legacy-ccm-systems-accelerate-migration-with-ai-based-consolidation/) - Download
- [PANEL: AI-Powered Rationalization: The Future of the Communication Ecosystem](https://portal.cxmpa.org/documents/panel-ai-powered-rationalization-the-future-of-the-communication-ecosystem/) - Download
- [2023 Xplor Industry Awards](https://portal.cxmpa.org/documents/2023-xplor-industry-awards/) - Download
- [Managing Customer Privacy Across the Enterprise](https://portal.cxmpa.org/documents/managing-customer-privacy-across-the-enterprise/) - Download
- [Why Rationalize When you are Migrating](https://portal.cxmpa.org/documents/why-rationalize-when-you-are-migrating/) - Download
- [Coffee & Alphabet Soup?!](https://portal.cxmpa.org/documents/coffee-alphabet-soup/) - Download
- [Generative AI, ChatGPT and CCM](https://portal.cxmpa.org/documents/generative-ai-chatgpt-and-ccm/) - Download
- [Choosing a Cloud Solution](https://portal.cxmpa.org/documents/choosing-a-cloud-solution/) - Download
- [PANEL: Implementing Generative AI Solutions](https://portal.cxmpa.org/documents/panel-implementing-generative-ai-solutions/) - Download
- [PANEL: The ABC's of CXM: Essential Knowledge to Guide Your RFPs](https://portal.cxmpa.org/documents/panel-the-abcs-of-cxm-essential-knowledge-to-guide-your-rfps/) - Download
- [CCM: Where We Started the Journey and Where It's Taking Us](https://portal.cxmpa.org/documents/ccm-where-we-started-the-journey-and-where-its-taking-us/) - Download
- [AI and RPA to Help Process Automation](https://portal.cxmpa.org/documents/ai-and-rpa-to-help-process-automation/) - Download
- [Directions in Green Automation (Design/Print/Mail)](https://portal.cxmpa.org/documents/directions-in-green-automation-design-print-mail/) - Download
- [Best Practices and Strategies for Developing a Digital CCM-CXM Strategy](https://portal.cxmpa.org/documents/best-practices-and-strategies-for-developing-a-digital-ccm-cxm-strategy/) - Download
- [Digital Accessibility: Justifying Automated Document Remediation](https://portal.cxmpa.org/documents/digital-accessibility-justifying-automated-document-remediation/) - Download
- [USPS Mitigating Rate Changes and Operational Updates](https://portal.cxmpa.org/documents/usps-mitigating-rate-changes-and-operational-updates/) - Download
- [ Automate Customer Communications: Real-Life Success Stories](https://portal.cxmpa.org/documents/automate-customer-communications-real-life-success-stories/) - Download
- [Accessible High Volume Medicare Document Automation for the PSP](https://portal.cxmpa.org/documents/accessible-high-volume-medicare-document-automation-for-the-psp/) - Download
- [Why "Build versus Buy" May Be the Riskiest Decision You Make Post-COVID](https://portal.cxmpa.org/documents/why-build-versus-buy-may-be-the-riskiest-decision-you-make-post-covid/) - Download
- [CCM Best Practices:Building a Solid Foundation for Growth and Maintenance](https://portal.cxmpa.org/documents/ccm-best-practicesbuilding-a-solid-foundation-for-growth-and-maintenance/) - Download
- [Leveraging Real-Time Analytics to Drive Deeper Customer Experiences](https://portal.cxmpa.org/documents/leveraging-real-time-analytics-to-drive-deeper-customer-experiences/) - Download
- [The Critical Role of Communications in Delivering a Better Customer Experience](https://portal.cxmpa.org/documents/the-critical-role-of-communications-in-delivering-a-better-customer-experience/) - Download
- [Success Matrix for Print Service Providers](https://portal.cxmpa.org/documents/success-matrix-for-print-service-providers/) - Download
- [USPS - Mailing Industry Updates and Concerns 2022](https://portal.cxmpa.org/documents/usps-mailing-industry-updates-and-concerns-2022/) - Download
- [Getting the Most Out of Your PSO Consultant](https://portal.cxmpa.org/documents/getting-the-most-out-of-your-pso-consultant/) - Download
- [Interview-Style Business Forms With a Purpose](https://portal.cxmpa.org/documents/interview-style-business-forms-with-a-purpose/) - Download
- [How to Deliver the Orchestrated Customer Experience](https://portal.cxmpa.org/documents/how-to-deliver-the-orchestrated-customer-experience/) - Download
- [Allyant](https://portal.cxmpa.org/documents/allyant/) - Download
- [Antenna House, Inc.](https://portal.cxmpa.org/documents/antenna-house-inc-2/) - Download
- [Crawford Technologies](https://portal.cxmpa.org/documents/crawford-technologies-4/) - Download
- [Eclipse Corporation](https://portal.cxmpa.org/documents/eclipse-corporation-3/) - Download
- [FCI CCM Inc.](https://portal.cxmpa.org/documents/fci-ccm-inc/) - Download
- [Gimbel & Associates](https://portal.cxmpa.org/documents/gimbel-associates-2/) - Download
- [Macrosoft Inc.](https://portal.cxmpa.org/documents/macrosoft-inc/) - Download
- [Messagepoint](https://portal.cxmpa.org/documents/messagepoint/) - Download
- [MHC](https://portal.cxmpa.org/documents/mhc-2/) - Download
- [Nagarro Inc.](https://portal.cxmpa.org/documents/nagarro-inc/) - Download
- [Papyrus Software](https://portal.cxmpa.org/documents/papyrus-software-2/) - Download
- [Perfect Doc Studio Inc.](https://portal.cxmpa.org/documents/perfect-doc-studio-inc/) - Download
- [Quadient](https://portal.cxmpa.org/documents/quadient-4/) - Download
- [RenderX, Inc.](https://portal.cxmpa.org/documents/renderx-inc-2/) - Download
- [Smart Communications](https://portal.cxmpa.org/documents/smart-communications-3/) - Download
- [Solimar Systems](https://portal.cxmpa.org/documents/solimar-systems-3/) - Download
- [2023 Xplor Communication Design Competition Presentation-Team B](https://portal.cxmpa.org/documents/2023-xplor-communication-design-competition-presentation-team-b/) - Download
- [The Streamlined Path to Automated Customer Communications](https://portal.cxmpa.org/documents/the-streamlined-path-to-automated-customer-communications/) - Download
- [Blockchain Notarization – The Better Way to eSign?](https://portal.cxmpa.org/documents/blockchain-notarization-the-better-way-to-esign/) - Download
- [2023 Xplor Communication Design Competition Presentation-Team A](https://portal.cxmpa.org/documents/2023-xplor-communication-design-competition-presentation-team-a/) - Download
- [Little Known Techniques for Improving Production and Reader’s Response](https://portal.cxmpa.org/documents/little-known-techniques-for-improving-production-and-readers-response/) - Download
- [State of Customer Communication Management (CCM) Industry](https://portal.cxmpa.org/documents/state-of-customer-communication-management-ccm-industry/) - Download
- [We’re Just Like You: Quadient’s Year in Transformational CX](https://portal.cxmpa.org/documents/were-just-like-you-quadients-year-in-transformational-cx/) - Download
- [Winning Customer Centricity: How to Grow Your Business More Profitably](https://portal.cxmpa.org/documents/winning-customer-centricity-how-to-grow-your-business-more-profitably/) - Download
- [Address Quality + Postal Optimization = A Winning Combination in Postage Savings](https://portal.cxmpa.org/documents/address-quality-postal-optimization-a-winning-combination-in-postage-savings/) - Download
- [Mailer Scorecard: Managing and Monitoring to Avoid Assessments](https://portal.cxmpa.org/documents/mailer-scorecard-managing-and-monitoring-to-avoid-assessments/) - Download
- [Fundamentals of Digital Transformation](https://portal.cxmpa.org/documents/fundamentals-of-digital-transformation/) - Download
- [Print Manufacturing Successfully Means Meeting Customer Expectations. Are You?](https://portal.cxmpa.org/documents/print-manufacturing-successfully-means-meeting-customer-expectations-are-you/) - Download
- [XPLOR22 Welcome & Industry Awards](https://portal.cxmpa.org/documents/xplor22-welcome-industry-awards/) - Download
- [How to COPE for Content](https://portal.cxmpa.org/documents/how-to-cope-for-content/) - Download
- [The Ugly Truth About Generational Marketing](https://portal.cxmpa.org/documents/the-ugly-truth-about-generational-marketing/) - Download
- [Document Reengineering in the Cloud](https://portal.cxmpa.org/documents/document-reengineering-in-the-cloud/) - Download
- [Security & Compliance: It's Not Just One Thing](https://portal.cxmpa.org/documents/security-compliance-its-not-just-one-thing/) - Download
- [How AI is a Potential Game Changer for ADA Compliance](https://portal.cxmpa.org/documents/how-ai-is-a-potential-game-changer-for-ada-compliance/) - Download
- [CSS or XSL-FO: Which Should I Use for Producing Print Publications?](https://portal.cxmpa.org/documents/css-or-xsl-fo-which-should-i-use-for-producing-print-publications-2/) - Download
- [Digital ADF – Manufacturing and Delivering Digital Communications](https://portal.cxmpa.org/documents/digital-adf-manufacturing-and-delivering-digital-communications/) - Download
- [Elevating the Customer Communication Experience](https://portal.cxmpa.org/documents/elevating-the-customer-communication-experience/) - Download
- [How CCM’s Headless APIs Can Enable Richer Digital Experiences](https://portal.cxmpa.org/documents/how-ccms-headless-apis-can-enable-richer-digital-experiences/) - Download
- [Be Intelligent With Your Data](https://portal.cxmpa.org/documents/be-intelligent-with-your-data/) - Download
- [PSPs – What’s in Your CX Tool Kit?](https://portal.cxmpa.org/documents/psps-whats-in-your-cx-tool-kit/) - Download
- [Combat Paper, Ink & Labor Challenges! ROI and Customer Stories from the Trenches](https://portal.cxmpa.org/documents/combat-paper-ink-labor-challenges-roi-and-customer-stories-from-the-trenches/) - Download
- [You’ve Got Mail - A Lot of It…](https://portal.cxmpa.org/documents/youve-got-mail-a-lot-of-it/) - Download
- [PANEL-Compliance, Privacy & Data: How to Stay Ahead of Changing Requirements](https://portal.cxmpa.org/documents/panel-compliance-privacy-data-how-to-stay-ahead-of-changing-requirements/) - Download
- [PANEL-Delivering Communication: Today's Best Practices for Mail and Multi-Channel Delivery](https://portal.cxmpa.org/documents/panel-delivering-communication-todays-best-practices-for-mail-and-multi-channel-delivery/) - Download
- [PANEL-The Practical Guide to Document Re-engineering: What, How and Why](https://portal.cxmpa.org/documents/panel-the-practical-guide-to-document-re-engineering-what-how-and-why/) - Download
- [PANEL-Today's Communication Landscape: Tools to Create Multi-Channel Optimization](https://portal.cxmpa.org/documents/panel-todays-communication-landscape-tools-to-create-multi-channel-optimization/) - Download
- [Ecosystems, CCM Integrated Platforms and Digital Transformation: Feel the Need for Speed](https://portal.cxmpa.org/documents/ecosystems-ccm-integrated-platforms-and-digital-transformation-feel-the-need-for-speed/) - Download
- [The Power of Assessments in Digital Transformation Successes](https://portal.cxmpa.org/documents/the-power-of-assessments-in-digital-transformation-successes/) - Download
- [Learning to Eat the Content Migration Elephant in Less Bites](https://portal.cxmpa.org/documents/learning-to-eat-the-content-migration-elephant-in-less-bites/) - Download
- [How to Build Agility into your CCM Strategy](https://portal.cxmpa.org/documents/how-to-build-agility-into-your-ccm-strategy/) - Download
- [TECHNOLOGY PANEL: Technology's Evolving Role in Customer Communications](https://portal.cxmpa.org/documents/technology-panel-technologys-evolving-role-in-customer-communications/) - Download
- [The Omni-Channel Advantage: How Print and Digital Work Together to Improve the Customer Experience](https://portal.cxmpa.org/documents/the-omni-channel-advantage-how-print-and-digital-work-together-to-improve-the-customer-experience/) - Download
- [The Growing Opportunity in Transactional Print](https://portal.cxmpa.org/documents/the-growing-opportunity-in-transactional-print/) - Download
- [CCM Market Update](https://portal.cxmpa.org/documents/ccm-market-update/) - Download
- [Leveraging the Cloud: Customer Communications at Scale](https://portal.cxmpa.org/documents/leveraging-the-cloud-customer-communications-at-scale/) - Download
- [Get Strategic with Orchestration Decisions](https://portal.cxmpa.org/documents/get-strategic-with-orchestration-decisions/) - Download
- [Best Practices for Accessible Financial Wealth Documents and Management Reports](https://portal.cxmpa.org/documents/best-practices-for-accessible-financial-wealth-documents-and-management-reports/) - Download
- [Mega Trends Driving the Printing Industry](https://portal.cxmpa.org/documents/mega-trends-driving-the-printing-industry/) - Download
- [The Most Important Questions You Can Ask About Your Business Strategy](https://portal.cxmpa.org/documents/the-most-important-questions-you-can-ask-about-your-business-strategy/) - Download
- [The Impact of Inkjet and Digital Workflows in Today's World](https://portal.cxmpa.org/documents/the-impact-of-inkjet-and-digital-workflows-in-todays-world/) - Download
- [Digital Transformation Driven by the Customer Experience Through AI](https://portal.cxmpa.org/documents/digital-transformation-driven-by-the-customer-experience-through-ai/) - Download
- [CX: More than UX](https://portal.cxmpa.org/documents/cx-more-than-ux/) - Download
- [XPLOR21 General Session Panel 20 Months of Turmoil: The Impact of the Pandemic](https://portal.cxmpa.org/documents/xplor21-general-session-panel-20-months-of-turmoil-the-impact-of-the-pandemic/) - Download
- [USPS Updates and Changes That Are Impacting Your Business](https://portal.cxmpa.org/documents/usps-updates-and-changes-that-are-impacting-your-business/) - Download
- [Reducing Production Time and Managing Labor Through Efficient Direct Mail Formats](https://portal.cxmpa.org/documents/reducing-production-time-and-managing-labor-through-efficient-direct-mail-formats/) - Download
- [App-Based Color Measurement Devices and Their Use in Printing](https://portal.cxmpa.org/documents/app-based-color-measurement-devices-and-their-use-in-printing/) - Download
- [Leveraging Neuroscience to Enhance Customer Experience](https://portal.cxmpa.org/documents/leveraging-neuroscience-to-enhance-customer-experience/) - Download
- [Customer Stories of Change and Agility to Achieve Compliance Through Communications](https://portal.cxmpa.org/documents/customer-stories-of-change-and-agility-to-achieve-compliance-through-communications/) - Download
- [I Want What I Want Now – When, Where, and How I Want It!](https://portal.cxmpa.org/documents/i-want-what-i-want-now-when-where-and-how-i-want-it/) - Download
- [Transactional Document Accessibility: Making It Easy](https://portal.cxmpa.org/documents/transactional-document-accessibility-making-it-easy/) - Download
- [New Reality or Innovation Leapfrog...What Just Happened!?](https://portal.cxmpa.org/documents/new-reality-or-innovation-leapfrog-what-just-happened/) - Download
- [Closing the Loop – Measuring CX](https://portal.cxmpa.org/documents/closing-the-loop-measuring-cx/) - Download
- [Ascent of Dynamic Envelopes: Read & Print to Wraps to Overprinting to VDP Blanks](https://portal.cxmpa.org/documents/ascent-of-dynamic-envelopes-read-print-to-wraps-to-overprinting-to-vdp-blanks/) - Download
- [Put Down the Stick and Pick Up the Carrot - Digital Transformation](https://portal.cxmpa.org/documents/put-down-the-stick-and-pick-up-the-carrot-digital-transformation/) - Download
- [Smart Communications](https://portal.cxmpa.org/documents/smart-communications-2/) - Download
- [Solimar Systems, Inc.](https://portal.cxmpa.org/documents/solimar-systems-inc/) - Download
- [WayPath Consulting](https://portal.cxmpa.org/documents/waypath-consulting/) - Download
- [Future-Proof Your CX Strategy with a Strong CCM Foundation](https://portal.cxmpa.org/documents/future-proof-your-cx-strategy-with-a-strong-ccm-foundation/) - Download
- [The Quest for Independence: When Customer Insights Converge with Accessibility Needs](https://portal.cxmpa.org/documents/the-quest-for-independence-when-customer-insights-converge-with-accessibility-needs/) - Download
- [Hidden Gems of Data in Your Content Archives: Not Knowing is No Longer Legal](https://portal.cxmpa.org/documents/hidden-gems-of-data-in-your-content-archives-not-knowing-is-no-longer-legal/) - Download
- [Creative Collaboration for Post-Pandemic Prosperity](https://portal.cxmpa.org/documents/creative-collaboration-for-post-pandemic-prosperity/) - Download
- [Aligning CCM, CXM, CJO, DXP, AI and Other Technologies to Improve CX](https://portal.cxmpa.org/documents/aligning-ccm-cxm-cjo-dxp-ai-and-other-technologies-to-improve-cx/) - Download
- [The 2021 CCM Best Practices Survey](https://portal.cxmpa.org/documents/the-2021-ccm-best-practices-survey/) - Download
- [Artificial Intelligence: A Practical Application for the Mail Industry](https://portal.cxmpa.org/documents/artificial-intelligence-a-practical-application-for-the-mail-industry/) - Download
- [Integrating Best Practices to Improve Efficiency for Mail Production](https://portal.cxmpa.org/documents/integrating-best-practices-to-improve-efficiency-for-mail-production/) - Download
- [Extending Client Onboarding Beyond Print Transformations](https://portal.cxmpa.org/documents/extending-client-onboarding-beyond-print-transformations/) - Download
- [Navigating Your Inkjet Journey](https://portal.cxmpa.org/documents/navigating-your-inkjet-journey/) - Download
- [XPLOR21 Welcome, Industry Awards & Auction](https://portal.cxmpa.org/documents/xplor21-welcome-industry-awards-auction/) - Download
- [How to Sell Without Selling](https://portal.cxmpa.org/documents/how-to-sell-without-selling/) - Download
- [Modernization and Accountability within the Ultimate CCM Workflow](https://portal.cxmpa.org/documents/modernization-and-accountability-within-the-ultimate-ccm-workflow/) - Download
- [Preference Management Tips for a Superior Customer Experience](https://portal.cxmpa.org/documents/preference-management-tips-for-a-superior-customer-experience/) - Download
- [Got PDF Accessibility? 5 Critical Reasons You Need It & 5 Ways to Start Now](https://portal.cxmpa.org/documents/got-pdf-accessibility-5-critical-reasons-you-need-it-5-ways-to-start-now/) - Download
- [Handling Preference Management in CCM](https://portal.cxmpa.org/documents/handling-preference-management-in-ccm/) - Download
- [The Intersection of Customer Experience and Customer Loyalty](https://portal.cxmpa.org/documents/the-intersection-of-customer-experience-and-customer-loyalty/) - Download
- [Enhancing Your CCM Investment with Integrated Web Portals](https://portal.cxmpa.org/documents/enhancing-your-ccm-investment-with-integrated-web-portals/) - Download
- [How to Deliver Governance and Compliance to the Business](https://portal.cxmpa.org/documents/how-to-deliver-governance-and-compliance-to-the-business/) - Download
- [Artificial Intelligence for an Efficient CCM System](https://portal.cxmpa.org/documents/artificial-intelligence-for-an-efficient-ccm-system/) - Download
- [The Bill Payment Revolution: The Next Generation of Processing Techniques](https://portal.cxmpa.org/documents/the-bill-payment-revolution-the-next-generation-of-processing-techniques/) - Download
- [2021...the Age of Remote Working in Print and Mail--and It’s Not What You Think](https://portal.cxmpa.org/documents/2021-the-age-of-remote-working-in-print-and-mail-and-its-not-what-you-think/) - Download
- [Is CCM Even Relevant in 2021? The Answer Might Be Controversial](https://portal.cxmpa.org/documents/is-ccm-even-relevant-in-2021-the-answer-might-be-controversial/) - Download
- [Xplor Essentials! The No Spin Zone: Your Organization Can Do Better](https://portal.cxmpa.org/documents/xplor-essentials-the-no-spin-zone-your-organization-can-do-better/) - Download
- [ENGAGEMENT PANEL: Expanding Customer Expectations](https://portal.cxmpa.org/documents/engagement-panel-expanding-customer-expectations/) - Download
- [INDUSTRY TRENDS PANEL: Does Compliance Equal Security?](https://portal.cxmpa.org/documents/industry-trends-panel-does-compliance-equal-security/) - Download
- [INDUSTRY TRENDS PANEL: Post-Pandemic Strategies](https://portal.cxmpa.org/documents/industry-trends-panel-post-pandemic-strategies/) - Download
- [CX:  Navigating the CCM-to-CXM Evolution](https://portal.cxmpa.org/documents/cx-navigating-the-ccm-to-cxm-evolution/) - Download
- [CX:  4 Steps to Evolving Customer Communications to Customer Conversations](https://portal.cxmpa.org/documents/cx-4-steps-to-evolving-customer-communications-to-customer-conversations/) - Download
- [CX:  How AI-Powered Communications Enhance the CX](https://portal.cxmpa.org/documents/cx-how-ai-powered-communications-enhance-the-cx/) - Download
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- [COMPLIANCE:  Document Accessibility:  Best Practices and What to Know to Avoid Litigation](https://portal.cxmpa.org/documents/compliance-document-accessibility-best-practices-and-what-to-know-to-avoid-litigation/) - Download
- [COMPLIANCE:  Accessibility, Automation & AI:  The Future of Accessible PDF Documents](https://portal.cxmpa.org/documents/compliance-accessibility-automation-ai-the-future-of-accessible-pdf-documents/) - Download
- [COMPLIANCE:  Re-Imagining M&A Trends in These Unprecedented Times](https://portal.cxmpa.org/documents/compliance-re-imagining-ma-trends-in-these-unprecedented-times/) - Download
- [TECHNOLOGY:  Emerging Technologies:  Differentiation is Returning](https://portal.cxmpa.org/documents/technology-emerging-technologies-differentiation-is-returning/) - Download
- [CX:  Digital Transformation:  Learn How AI Experience is Enhancing Customer Communications](https://portal.cxmpa.org/documents/cx-digital-transformation-learn-how-ai-experience-is-enhancing-customer-communications/) - Download
- [COMPLIANCE:  The Fundamentals of Making PDFs Accessible and Compliant & Why You Need To Do It!](https://portal.cxmpa.org/documents/compliance-the-fundamentals-of-making-pdfs-accessible-and-compliant-why-you-need-to-do-it/) - Download
- [COMPLIANCE:  Tips for Making Your Digital Communications Accessible to All](https://portal.cxmpa.org/documents/compliance-tips-for-making-your-digital-communications-accessible-to-all/) - Download
- [CX:  Apple Card and Evolving CX Expectations](https://portal.cxmpa.org/documents/cx-apple-card-and-evolving-cx-expectations/) - Download
- [TECHNOLOGY:  USPS Mail Repositioning in a Digital World](https://portal.cxmpa.org/documents/technology-usps-mail-repositioning-in-a-digital-world/) - Download
- [DATA:  Designing with Variable Type](https://portal.cxmpa.org/documents/data-designing-with-variable-type/) - Download
- [CX:  Get Ahead of the Competition:  New CCM Trends & Implementation Strategies That Drive Results](https://portal.cxmpa.org/documents/cx-get-ahead-of-the-competition-new-ccm-trends-implementation-strategies-that-drive-results/) - Download
- [DATA PANEL:  Solving the Mystery of Printstream Transformation](https://portal.cxmpa.org/documents/data-panel-solving-the-mystery-of-printstream-transformation/) - Download
- [COMPLIANCE:  Securing Customer Documents:  Do the Right Thing](https://portal.cxmpa.org/documents/compliance-securing-customer-documents-do-the-right-thing/) - Download
- [Accusoft](https://portal.cxmpa.org/documents/accusoft/) - Download
- [BelWo Inc.](https://portal.cxmpa.org/documents/belwo-inc/) - Download
- [CommonLook](https://portal.cxmpa.org/documents/commonlook/) - Download
- [Compart North America](https://portal.cxmpa.org/documents/compart-north-america/) - Download
- [Crawford Technologies](https://portal.cxmpa.org/documents/crawford-technologies-3/) - Download
- [enChoice, Inc.](https://portal.cxmpa.org/documents/enchoice-inc-3/) - Download
- [Gimbel & Associates](https://portal.cxmpa.org/documents/gimbel-associates/) - Download
- [Hatteras, Inc.](https://portal.cxmpa.org/documents/hatteras-inc/) - Download
- [MHC](https://portal.cxmpa.org/documents/mhc/) - Download
- [OpenText](https://portal.cxmpa.org/documents/opentext/) - Download
- [Papyrus Software](https://portal.cxmpa.org/documents/papyrus-software/) - Download
- [Quadient](https://portal.cxmpa.org/documents/quadient-3/) - Download
- [Racami](https://portal.cxmpa.org/documents/racami-3/) - Download
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- [CX:  Your Customers Want It:  Improve Customer Experience by Providing eDelivery](https://portal.cxmpa.org/documents/cx-your-customers-want-it-improve-customer-experience-by-providing-edelivery/) - Download
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- [COMPLIANCE:  Privacy and "Dark Data":  What You Don't Know Can Hurt You](https://portal.cxmpa.org/documents/compliance-privacy-and-dark-data-what-you-dont-know-can-hurt-you/) - Download
- [CX:  Postal Innovations 2020](https://portal.cxmpa.org/documents/cx-postal-innovations-2020/) - Download
- [COMPLIANCE:  Accessibility Matters](https://portal.cxmpa.org/documents/compliance-accessibility-matters/) - Download
- [CX:  Point and Laugh at the Digital Transformation Mistakes of Others](https://portal.cxmpa.org/documents/cx-point-and-laugh-at-the-digital-transformation-mistakes-of-others/) - Download
- [DATA:  Importance of Data Quality in the CCM Process](https://portal.cxmpa.org/documents/data-importance-of-data-quality-in-the-ccm-process/) - Download
- [DATA:  Informed Visibility + CCM = Better Client Experience](https://portal.cxmpa.org/documents/data-informed-visibility-ccm-better-client-experience/) - Download
- [TECHNOLOGY:  USPS Informed Platform:  Increase Customer Engagement and Improve CX](https://portal.cxmpa.org/documents/technology-usps-informed-platform-increase-customer-engagement-and-improve-cx/) - Download
- [DATA:  Data Wrangling:  What to do With All That Data](https://portal.cxmpa.org/documents/data-data-wrangling-what-to-do-with-all-that-data/) - Download
- [TECHNOLOGY:  Artificial Intelligence is All About Technology, Not Printing, Right?](https://portal.cxmpa.org/documents/technology-artificial-intelligence-is-all-about-technology-not-printing-right/) - Download
- [CX GENERAL SESSION PANEL:  The Evolution:  Reshaping the Customer Experience](https://portal.cxmpa.org/documents/cx-general-session-panel-the-evolution-reshaping-the-customer-experience/) - Download
- [CX:  3 Success Factors Driving Customer Engagement - And How to Master Them](https://portal.cxmpa.org/documents/cx-3-success-factors-driving-customer-engagement-and-how-to-master-them/) - Download
- [XPLOR20 Closing](https://portal.cxmpa.org/documents/xplor20-closing/) - Download
- [TECHNOLOGY:  Smart Job Onboarding:  Applying Automation to the Biggest Production Bottleneck](https://portal.cxmpa.org/documents/technology-smart-job-onboarding-applying-automation-to-the-biggest-production-bottleneck/) - Download
- [CX:  You Can Have it Both Ways:  Efficient and Effective Customer Communications](https://portal.cxmpa.org/documents/cx-you-can-have-it-both-ways-efficient-and-effective-customer-communications/) - Download
- [General Session:  XPLOR20 Industry Awards](https://portal.cxmpa.org/documents/general-session-xplor20-industry-awards/) - Download
- [General Session:  XPLOR20 Welcome Presentation](https://portal.cxmpa.org/documents/general-session-xplor20-welcome-presentation/) - Download
- [TECHNOLOGY:  Improve Print and Digital CX with Personalized Video](https://portal.cxmpa.org/documents/technology-improve-print-and-digital-cx-with-personalized-video/) - Download
- [TECHNOLOGY:  Improving Customer Communications With an AI-Powered Content Hub](https://portal.cxmpa.org/documents/technology-improving-customer-communications-with-an-ai-powered-content-hub/) - Download
- [TECHNOLOGY:  Simplified Methods for Document Re-engineering](https://portal.cxmpa.org/documents/technology-simplified-methods-for-document-re-engineering/) - Download
- [CX:  The Mistakes Document Vendors Made](https://portal.cxmpa.org/documents/cx-the-mistakes-document-vendors-made/) - Download
- [DATA:  Modernization of CCM to Advance a Communications Knowledge Center](https://portal.cxmpa.org/documents/data-modernization-of-ccm-to-advance-a-communications-knowledge-center/) - Download
- [TECHNOLOGY:  When Will Your Print Workshop Require a GUI to be Productive?](https://portal.cxmpa.org/documents/technology-when-will-your-print-workshop-require-a-gui-to-be-productive/) - Download
- [TECHNOLOGY:  Your Shop is NOT Connected Like Your Personal Life](https://portal.cxmpa.org/documents/technology-your-shop-is-not-connected-like-your-personal-life/) - Download
- [COMPLIANCE PANEL:  Data Security & Compliance:  It's All About Risk](https://portal.cxmpa.org/documents/compliance-panel-data-security-compliance-its-all-about-risk/) - Download
- [CX:  PANEL:  Accessibility is No Longer Optional](https://portal.cxmpa.org/documents/cx-panel-accessibility-is-no-longer-optional/) - Download
- [TECHNOLOGY PANEL:  Technology Trends](https://portal.cxmpa.org/documents/technology-panel-technology-trends/) - Download
- [TECHNOLOGY:  Emerging Trends in CCM and Practical Customer Examples](https://portal.cxmpa.org/documents/technology-emerging-trends-in-ccm-and-practical-customer-examples/) - Download
- [RenderX, Inc.](https://portal.cxmpa.org/documents/renderx-inc/) - Download
- [Ricoh USA, Inc.](https://portal.cxmpa.org/documents/ricoh-usa-inc/) - Download
- [Sefas Innovation, Inc.](https://portal.cxmpa.org/documents/sefas-innovation-inc/) - Download
- [Smart Communications](https://portal.cxmpa.org/documents/smart-communications/) - Download
- [Solimar Systems](https://portal.cxmpa.org/documents/solimar-systems-2/) - Download
- [Taylor Communications/NEPS](https://portal.cxmpa.org/documents/taylor-communications-neps/) - Download
- [TEC Mailing Solutions LLC](https://portal.cxmpa.org/documents/tec-mailing-solutions-llc/) - Download
- [Tecra Systems, Inc.](https://portal.cxmpa.org/documents/tecra-systems-inc/) - Download
- [Transformations, Inc.](https://portal.cxmpa.org/documents/transformations-inc/) - Download
- [XPLOR20 Ask the Expert: AbleDocs](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-abledocs/) - Download
- [XPLOR20 Ask the Expert: Antenna House, Inc.](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-antenna-house-inc/) - Download
- [XPLOR20 Ask the Expert: BlueRush, Inc.](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-bluerush-inc/) - Download
- [XPLOR20 Ask the Expert: Canon Solutions America](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-canon-solutions-america/) - Download
- [XPLOR20 Ask the Expert: CommonLook](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-commonlook/) - Download
- [XPLOR20 Ask the Expert: Compart](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-compart/) - Download
- [XPLOR20 Ask the Expert: Conduent](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-conduent/) - Download
- [XPLOR20 Ask the Expert: Content Critical Solutions, Inc.](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-content-critical-solutions-inc/) - Download
- [XPLOR20 Ask the Expert: Crawford Technologies](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-crawford-technologies/) - Download
- [XPLOR20 Ask the Expert: Datalogics](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-datalogics/) - Download
- [XPLOR20 Ask the Expert: Doxim & Striata](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-doxim-striata/) - Download
- [XPLOR20 Ask the Expert: Eclipse Corporation](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-eclipse-corporation/) - Download
- [XPLOR20 Ask the Expert: enChoice, Inc.](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-enchoice-inc/) - Download
- [XPLOR20 Ask the Expert: Hatteras, Inc.](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-hatteras-inc/) - Download
- [XPLOR20 Ask the Expert: Messagepoint](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-messagepoint/) - Download
- [XPLOR20 Ask the Expert: NEPS](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-neps/) - Download
- [XPLOR20 Ask the Expert: Papyrus Software](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-papyrus-software/) - Download
- [XPLOR20 Ask the Expert: Quadient](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-quadient/) - Download
- [XPLOR20 Ask the Expert: Smart Communications](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-smart-communications/) - Download
- [XPLOR20 Ask the Expert: Solimar Systems](https://portal.cxmpa.org/documents/xplor20-ask-the-expert-solimar-systems/) - Download
- [TECHNOLOGY:  The Dangers and Pitfalls of Not Being Able to WALK Your WORKFLOW](https://portal.cxmpa.org/documents/technology-the-dangers-and-pitfalls-of-not-being-able-to-walk-your-workflow/) - Download
- [Customer Conversations for a Digital Future](https://portal.cxmpa.org/documents/customer-conversations-for-a-digital-future/) - Download
- [Pitfalls in Implementing Transactional Accessible Alternate Formats](https://portal.cxmpa.org/documents/pitfalls-in-implementing-transactional-accessible-alternate-formats/) - Download
- [eDelivery Best Practices: On Demand, Relevant, Convenient](https://portal.cxmpa.org/documents/edelivery-best-practices-on-demand-relevant-convenient/) - Download
- [Image Quality Improvement While Saving Ink or Toner](https://portal.cxmpa.org/documents/image-quality-improvement-while-saving-ink-or-toner/) - Download
- [It's 2019, Should You Still be Mailing?](https://portal.cxmpa.org/documents/its-2019-should-you-still-be-mailing/) - Download
- [An Intro to Enterprise Communications Processing (ECP) Software: An Emerging Class of CCM Solutions](https://portal.cxmpa.org/documents/an-intro-to-enterprise-communications-processing-ecp-software-an-emerging-class-of-ccm-solutions/) - Download
- [Addressing Accessibility is More Than a Legal Issue - It's Good Business](https://portal.cxmpa.org/documents/addressing-accessibility-is-more-than-a-legal-issue-its-good-business/) - Download
- [AI & Machine Learning: Changing Customer Communications Through Digital Transformation](https://portal.cxmpa.org/documents/ai-machine-learning-changing-customer-communications-through-digital-transformation/) - Download
- [General Session Panel: Customer Experience - A Moving Target](https://portal.cxmpa.org/documents/general-session-panel-customer-experience-a-moving-target/) - Download
- [This is Not Your Parents' Post Office](https://portal.cxmpa.org/documents/this-is-not-your-parents-post-office/) - Download
- [The AFP Consortium and the Future of the AFP: 2018 Status Report](https://portal.cxmpa.org/documents/the-afp-consortium-and-the-future-of-the-afp-2018-status-report/) - Download
- [Different Strokes for Different Folks: How to Develop a CX Strategy that Talks](https://portal.cxmpa.org/documents/different-strokes-for-different-folks-how-to-develop-a-cx-strategy-that-talks/) - Download
- [Antenna House, Inc.](https://portal.cxmpa.org/documents/antenna-house-inc/) - Download
- [BlueCrest](https://portal.cxmpa.org/documents/bluecrest/) - Download
- [Broadridge](https://portal.cxmpa.org/documents/broadridge-2/) - Download
- [Canon Solutions America, Inc.](https://portal.cxmpa.org/documents/canon-solutions-america-inc/) - Download
- [Content Critical Solutions, Inc.](https://portal.cxmpa.org/documents/content-critical-solutions-inc/) - Download
- [Crawford Technologies](https://portal.cxmpa.org/documents/crawford-technologies-2/) - Download
- [Datalogics](https://portal.cxmpa.org/documents/datalogics-2/) - Download
- [DirectMail2.0](https://portal.cxmpa.org/documents/directmail2-0/) - Download
- [Eclipse Corporation](https://portal.cxmpa.org/documents/eclipse-corporation-2/) - Download
- [enChoice, Inc.](https://portal.cxmpa.org/documents/enchoice-inc-2/) - Download
- [FoxitSoftware, Inc.](https://portal.cxmpa.org/documents/foxitsoftware-inc/) - Download
- [GrayHair Software](https://portal.cxmpa.org/documents/grayhair-software/) - Download
- [Quadient](https://portal.cxmpa.org/documents/quadient-2/) - Download
- [Racami](https://portal.cxmpa.org/documents/racami-2/) - Download
- [Is Your Digital Customer Experience Meeting Customer Expectations?](https://portal.cxmpa.org/documents/is-your-digital-customer-experience-meeting-customer-expectations/) - Download
- [Optum and CrawfordTech: Implementing an Accessible Document Solution](https://portal.cxmpa.org/documents/optum-and-crawfordtech-implementing-an-accessible-document-solution/) - Download
- [Elevating Your Omni-Channel Customer Experience](https://portal.cxmpa.org/documents/elevating-your-omni-channel-customer-experience/) - Download
- [Achieving Compliance Nirvana in the Digital Age](https://portal.cxmpa.org/documents/achieving-compliance-nirvana-in-the-digital-age/) - Download
- [How to Perform Critical Analytics on the Data Stored in your Archived Documents](https://portal.cxmpa.org/documents/how-to-perform-critical-analytics-on-the-data-stored-in-your-archived-documents/) - Download
- [Best Practices for Migrating to a New Document Output Solution](https://portal.cxmpa.org/documents/best-practices-for-migrating-to-a-new-document-output-solution/) - Download
- [Contrasting ADF / Workflow Coupling and Cohesion](https://portal.cxmpa.org/documents/contrasting-adf-workflow-coupling-and-cohesion/) - Download
- [PDFs Can Be Messy. Can Your Workflow Clean Them Up?](https://portal.cxmpa.org/documents/pdfs-can-be-messy-can-your-workflow-clean-them-up/) - Download
- [Creating an e-Experience for iGen](https://portal.cxmpa.org/documents/creating-an-e-experience-for-igen/) - Download
- [Printing in the Cloud or in the Enterprise: Is there a difference?](https://portal.cxmpa.org/documents/printing-in-the-cloud-or-in-the-enterprise-is-there-a-difference/) - Download
- [Keeping the Customer at the Center of Your Experience](https://portal.cxmpa.org/documents/keeping-the-customer-at-the-center-of-your-experience/) - Download
- [Simplify Your Infrastructure to Simplify Your Message](https://portal.cxmpa.org/documents/simplify-your-infrastructure-to-simplify-your-message/) - Download
- [General Session Opening Panel: Pitchforks. Fire. Villagers. And You!](https://portal.cxmpa.org/documents/general-session-opening-panel-pitchforks-fire-villagers-and-you/) - Download
- [Prevent Integrity Breaches, Eliminate Compliance Risk and Reduce Audit Costs](https://portal.cxmpa.org/documents/prevent-integrity-breaches-eliminate-compliance-risk-and-reduce-audit-costs/) - Download
- [Postal Governance: Best Practices for Data - Postage - Delivery](https://portal.cxmpa.org/documents/postal-governance-best-practices-for-data-postage-delivery/) - Download
- [The #1 Cloud Strategy to Reduce Costs and Increase Efficiency for Print and Mail](https://portal.cxmpa.org/documents/the-1-cloud-strategy-to-reduce-costs-and-increase-efficiency-for-print-and-mail/) - Download
- [How Mature is Your CCM?](https://portal.cxmpa.org/documents/how-mature-is-your-ccm/) - Download
- [Keep Calm and Go Digital](https://portal.cxmpa.org/documents/keep-calm-and-go-digital/) - Download
- [Wide Format Printing: Why is it Important for Transactional Service Bureaus?](https://portal.cxmpa.org/documents/wide-format-printing-why-is-it-important-for-transactional-service-bureaus/) - Download
- [General Session Panel: The State of the CCM Industry](https://portal.cxmpa.org/documents/general-session-panel-the-state-of-the-ccm-industry/) - Download
- [Optimize Print & Mail Workflow and Gain Greater Operational Performance](https://portal.cxmpa.org/documents/optimize-print-mail-workflow-and-gain-greater-operational-performance/) - Download
- [Delivering Secure Document Communications: It Can be Both Convenient and Secure](https://portal.cxmpa.org/documents/delivering-secure-document-communications-it-can-be-both-convenient-and-secure/) - Download
- [Digital Delivery Trends Around the World](https://portal.cxmpa.org/documents/digital-delivery-trends-around-the-world/) - Download
- [Bridging the Gap Between Direct Mail & The Digital World](https://portal.cxmpa.org/documents/bridging-the-gap-between-direct-mail-the-digital-world/) - Download
- [Future Insights: Is Traditional Print and Mail a Viable Solution for Tomorrow?](https://portal.cxmpa.org/documents/future-insights-is-traditional-print-and-mail-a-viable-solution-for-tomorrow/) - Download
- [Incorporating Print in Digital Transformation](https://portal.cxmpa.org/documents/incorporating-print-in-digital-transformation/) - Download
- [The Wizarding World of AR That Extends the Power of the Printed Page](https://portal.cxmpa.org/documents/the-wizarding-world-of-ar-that-extends-the-power-of-the-printed-page/) - Download
- [Designing for Accessibility](https://portal.cxmpa.org/documents/designing-for-accessibility-3/) - Download
- [General Session Panel: Industry Trends - A Changing CCM Landscape](https://portal.cxmpa.org/documents/general-session-panel-industry-trends-a-changing-ccm-landscape/) - Download
- [Increasing Customer eAdoption Rates via PDF-Attached Emails](https://portal.cxmpa.org/documents/increasing-customer-eadoption-rates-via-pdf-attached-emails/) - Download
- [Enterprise-Wide ADF Transformation at Change Healthcare](https://portal.cxmpa.org/documents/enterprise-wide-adf-transformation-at-change-healthcare/) - Download
- [Breaking Down Silos - Optimizing Your Print and Mail Operations](https://portal.cxmpa.org/documents/breaking-down-silos-optimizing-your-print-and-mail-operations/) - Download
- [NEPS](https://portal.cxmpa.org/documents/neps/) - Download
- [PDF Association](https://portal.cxmpa.org/documents/pdf-association/) - Download
- [Quadient](https://portal.cxmpa.org/documents/quadient/) - Download
- [Racami](https://portal.cxmpa.org/documents/racami/) - Download
- [RenderX](https://portal.cxmpa.org/documents/renderx/) - Download
- [Ricoh](https://portal.cxmpa.org/documents/ricoh/) - Download
- [Screen USA](https://portal.cxmpa.org/documents/screen-usa/) - Download
- [Smart Technologies](https://portal.cxmpa.org/documents/smart-technologies/) - Download
- [Solimar Systems](https://portal.cxmpa.org/documents/solimar-systems/) - Download
- [Xante](https://portal.cxmpa.org/documents/xante/) - Download
- [Cloud for CCM One Size Does Not Fit All](https://portal.cxmpa.org/documents/cloud-for-ccm-one-size-does-not-fit-all/) - Download
- [What You Don't Know CAN Hurt You! Are You Ready for ISO20022 & XML Documents?](https://portal.cxmpa.org/documents/what-you-dont-know-can-hurt-you-are-you-ready-for-iso20022-xml-documents/) - Download
- [Are You Doing Everything to Secure Your Enterprise Content?](https://portal.cxmpa.org/documents/are-you-doing-everything-to-secure-your-enterprise-content/) - Download
- ["Color Inkjet is the New BLACK" for Omnichannel and CX Strategies](https://portal.cxmpa.org/documents/color-inkjet-is-the-new-black-for-omnichannel-and-cx-strategies/) - Download
- [Deliver Rapid Innovation to Customers Through You eCommerce Experience](https://portal.cxmpa.org/documents/deliver-rapid-innovation-to-customers-through-you-ecommerce-experience/) - Download
- [PDF 2.0: New Features Supporting More Output Workflows](https://portal.cxmpa.org/documents/pdf-2-0-new-features-supporting-more-output-workflows/) - Download
- [MIS-ing the Mark](https://portal.cxmpa.org/documents/mis-ing-the-mark/) - Download
- [Optimizing you Customer Communications Workflows to Obtain Cost Savings](https://portal.cxmpa.org/documents/optimizing-you-customer-communications-workflows-to-obtain-cost-savings/) - Download
- [Mobile First: A Value Proposition](https://portal.cxmpa.org/documents/mobile-first-a-value-proposition/) - Download
- [The AFP Consortium and the Future of AFP: 2017 Status Report](https://portal.cxmpa.org/documents/the-afp-consortium-and-the-future-of-afp-2017-status-report/) - Download
- [Five Engaging Ways to Use AR in Customer Communications](https://portal.cxmpa.org/documents/five-engaging-ways-to-use-ar-in-customer-communications/) - Download
- [Digital Transformation: Strategy Before Technology](https://portal.cxmpa.org/documents/digital-transformation-strategy-before-technology/) - Download
- [Tapping the Millennial Mindset to Drive Profitability](https://portal.cxmpa.org/documents/tapping-the-millennial-mindset-to-drive-profitability/) - Download
- [Building Your Variable AR Campaigns - And Tracking Them](https://portal.cxmpa.org/documents/building-your-variable-ar-campaigns-and-tracking-them/) - Download
- [Alexa? Where's My Print Job? And Other Tales of IIoT](https://portal.cxmpa.org/documents/alexa-wheres-my-print-job-and-other-tales-of-iiot/) - Download
- [Production Print Workflows that Bridge the Digital and Physical Worlds](https://portal.cxmpa.org/documents/production-print-workflows-that-bridge-the-digital-and-physical-worlds/) - Download
- [Why Are Customers Not Digitally Engaged through Your Portal?](https://portal.cxmpa.org/documents/why-are-customers-not-digitally-engaged-through-your-portal/) - Download
- [Can Augmented Print Augment Your Bottom Line?](https://portal.cxmpa.org/documents/can-augmented-print-augment-your-bottom-line/) - Download
- [Why Documents are a Key Part of Your Digital Transformation Process](https://portal.cxmpa.org/documents/why-documents-are-a-key-part-of-your-digital-transformation-process/) - Download
- [And the Winner Is? Cal Poly, Xplor's 2019 Communication Design Competition Winner](https://portal.cxmpa.org/documents/and-the-winner-is-cal-poly-xplors-2019-communication-design-competition-winner/) - Download
- [Making Cruise Shop Documents Accessible - Publishing to ADA Compliant](https://portal.cxmpa.org/documents/making-cruise-shop-documents-accessible-publishing-to-ada-compliant/) - Download
- [Don't Go Digital When All You Think About is Paper](https://portal.cxmpa.org/documents/dont-go-digital-when-all-you-think-about-is-paper/) - Download
- [Designing for Accessibility](https://portal.cxmpa.org/documents/designing-for-accessibility-2/) - Download
- [Follow Our Own Advice: Listen to Ourselves](https://portal.cxmpa.org/documents/follow-our-own-advice-listen-to-ourselves/) - Download
- [How Safe is Your Data?](https://portal.cxmpa.org/documents/how-safe-is-your-data/) - Download
- [File Prep for Omni-Channel UX](https://portal.cxmpa.org/documents/file-prep-for-omni-channel-ux/) - Download
- [The Evolution and Disruption of Your Customers' Communication Journey](https://portal.cxmpa.org/documents/the-evolution-and-disruption-of-your-customers-communication-journey/) - Download
- [Meter Elimination for Government Mailers (and others, too)](https://portal.cxmpa.org/documents/meter-elimination-for-government-mailers-and-others-too/) - Download
- [Understanding the Omni-Channel Landscape](https://portal.cxmpa.org/documents/understanding-the-omni-channel-landscape/) - Download
- [How to Create Videos Your Business People Want to Watch](https://portal.cxmpa.org/documents/how-to-create-videos-your-business-people-want-to-watch/) - Download
- [Top Five Challengers to Executing a Customer Experience Strategy](https://portal.cxmpa.org/documents/top-five-challengers-to-executing-a-customer-experience-strategy/) - Download
- [Customers Require More: Transition of the Service Provider Business Model](https://portal.cxmpa.org/documents/customers-require-more-transition-of-the-service-provider-business-model/) - Download
- [One Workflow - All Channels](https://portal.cxmpa.org/documents/one-workflow-all-channels/) - Download
- [Mailing Data Best Practices: Workflow, Client Interactions & Security](https://portal.cxmpa.org/documents/mailing-data-best-practices-workflow-client-interactions-security/) - Download
- [Simple Steps to Elevate the Customer Experience ](https://portal.cxmpa.org/documents/simple-steps-to-elevate-the-customer-experience/) - Download
- [A Morning with Keypoint Intelligence-InfoTrends](https://portal.cxmpa.org/documents/a-morning-with-keypoint-intelligence-infotrends/) - Download
- [Best Practices: Is the Cloud a Safe Place to Be?](https://portal.cxmpa.org/documents/best-practices-is-the-cloud-a-safe-place-to-be/) - Download
- [Customer Experience: Is the Perfect Customer Experience Out of Reach?](https://portal.cxmpa.org/documents/customer-experience-is-the-perfect-customer-experience-out-of-reach/) - Download
- [Technology: PDF 2.0 - Why Does it Make a Difference?](https://portal.cxmpa.org/documents/technology-pdf-2-0-why-does-it-make-a-difference/) - Download
- [Trends: The Internet of Things - Ramifications for the Communication Environment](https://portal.cxmpa.org/documents/trends-the-internet-of-things-ramifications-for-the-communication-environment/) - Download
- [Antenna House](https://portal.cxmpa.org/documents/antenna-house/) - Download
- [Bell and Howell](https://portal.cxmpa.org/documents/bell-and-howell/) - Download
- [Broadridge](https://portal.cxmpa.org/documents/broadridge/) - Download
- [Canon Solutions America](https://portal.cxmpa.org/documents/canon-solutions-america/) - Download
- [Compart NA](https://portal.cxmpa.org/documents/compart-na/) - Download
- [Crawford Technologies](https://portal.cxmpa.org/documents/crawford-technologies/) - Download
- [Datalogics](https://portal.cxmpa.org/documents/datalogics/) - Download
- [Eclipse Corporation](https://portal.cxmpa.org/documents/eclipse-corporation/) - Download
- [enChoice, Inc.](https://portal.cxmpa.org/documents/enchoice-inc/) - Download
- [Espire](https://portal.cxmpa.org/documents/espire/) - Download
- [Enhancing the Customer Experience Through Interactive Email Documents](https://portal.cxmpa.org/documents/enhancing-the-customer-experience-through-interactive-email-documents/) - Download
- [Industry Analyst Workshop](https://portal.cxmpa.org/documents/industry-analyst-workshop/) - Download
- [Information Redesign:  The Gateway to the Customer Experience](https://portal.cxmpa.org/documents/information-redesign-the-gateway-to-the-customer-experience/) - Download
- [Making Marketing Matter in Every Channel](https://portal.cxmpa.org/documents/making-marketing-matter-in-every-channel/) - Download
- [Think Differently - From the Inside Out](https://portal.cxmpa.org/documents/think-differently-from-the-inside-out/) - Download
- [Inbound Communications are Critical Too](https://portal.cxmpa.org/documents/inbound-communications-are-critical-too/) - Download
- [CCM Futures:  The Market, the Buyers and the Trends Driving the Next Wave of CCM](https://portal.cxmpa.org/documents/ccm-futures-the-market-the-buyers-and-the-trends-driving-the-next-wave-of-ccm/) - Download
- [Customer Communications:  The Key Driver to an Improved Customer Experience](https://portal.cxmpa.org/documents/customer-communications-the-key-driver-to-an-improved-customer-experience/) - Download
- [Improve the Customer Experience by Mapping the Customer Journey](https://portal.cxmpa.org/documents/improve-the-customer-experience-by-mapping-the-customer-journey/) - Download
- [The Idiot's Guide to Transitioning Multi-channel to Omni-channel Communications](https://portal.cxmpa.org/documents/the-idiots-guide-to-transitioning-multi-channel-to-omni-channel-communications/) - Download
- [Digital Print:  Onramp to  Omni-Channel](https://portal.cxmpa.org/documents/digital-print-onramp-to-omni-channel/) - Download
- [Variable AR:  Using a Paper to Pixels Approach to Customer Communications](https://portal.cxmpa.org/documents/variable-ar-using-a-paper-to-pixels-approach-to-customer-communications/) - Download
- [Critical Communication Management:  Managing Customer Experience](https://portal.cxmpa.org/documents/critical-communication-management-managing-customer-experience/) - Download
- [PANEL:  What Role Does Mobile Technology Play in Delivering a Great Customer Experience?](https://portal.cxmpa.org/documents/panel-what-role-does-mobile-technology-play-in-delivering-a-great-customer-experience/) - Download
- [A Methodology for Customer Communications Transformation](https://portal.cxmpa.org/documents/a-methodology-for-customer-communications-transformation/) - Download
- [The Devil is in the Details:  Creating a Personalized Customer Experience](https://portal.cxmpa.org/documents/the-devil-is-in-the-details-creating-a-personalized-customer-experience/) - Download
- [PANEL:  Is the Ideal Customer Experience a Moving Target?](https://portal.cxmpa.org/documents/panel-is-the-ideal-customer-experience-a-moving-target/) - Download
- [Mobile Communication and Its Role in the Future of Customer Engagement](https://portal.cxmpa.org/documents/mobile-communication-and-its-role-in-the-future-of-customer-engagement/) - Download
- [Automating Production and Testing with Multiple Vendors](https://portal.cxmpa.org/documents/automating-production-and-testing-with-multiple-vendors/) - Download
- [Architecture for a Customer Experience Management Platform](https://portal.cxmpa.org/documents/architecture-for-a-customer-experience-management-platform/) - Download
- [Hidden Gems of Data: How to Shine a Light onto the DARK DATA in Your Archives](https://portal.cxmpa.org/documents/hidden-gems-of-data-how-to-shine-a-light-onto-the-dark-data-in-your-archives/) - Download
- [And the Winner Is? Cal Poly, Xplor's 2018 Communication Design Competition Winner](https://portal.cxmpa.org/documents/and-the-winner-is-cal-poly-xplors-2018-communication-design-competition-winner/) - Download
- [What Does Big Data Hadoop 1-2-1 Marketing Have to do With Transaction Documents?](https://portal.cxmpa.org/documents/what-does-big-data-hadoop-1-2-1-marketing-have-to-do-with-transaction-documents/) - Download
- [The State of the Art in Data Security](https://portal.cxmpa.org/documents/the-state-of-the-art-in-data-security/) - Download
- [Data Security Jeopardy](https://portal.cxmpa.org/documents/data-security-jeopardy/) - Download
- [The Path to Purchasing Inkjet:   What Must You Consider?](https://portal.cxmpa.org/documents/the-path-to-purchasing-inkjet-what-must-you-consider/) - Download
- [PANEL:  Does Channel Preference Drive Results?](https://portal.cxmpa.org/documents/panel-does-channel-preference-drive-results/) - Download
- [Beyond Print, Email and PDF:  Emerging Information Delivery Methods](https://portal.cxmpa.org/documents/beyond-print-email-and-pdf-emerging-information-delivery-methods/) - Download
- [Outsourcing Print & Mail…The New Horizon](https://portal.cxmpa.org/documents/outsourcing-print-mailthe-new-horizon/) - Download
- [Is Your Work Flowing?  Tales from the Shop Floor!](https://portal.cxmpa.org/documents/is-your-work-flowing-tales-from-the-shop-floor/) - Download
- [Top 10 Principles of Effective Email Communications](https://portal.cxmpa.org/documents/top-10-principles-of-effective-email-communications/) - Download
- [Augmented Print:  Engaging Customers' Altruism Through a Personalized Experience](https://portal.cxmpa.org/documents/augmented-print-engaging-customers-altruism-through-a-personalized-experience/) - Download
- [The Journey to Accessible Documents:  A Look at Pitfalls and Best Practices](https://portal.cxmpa.org/documents/the-journey-to-accessible-documents-a-look-at-pitfalls-and-best-practices/) - Download
- [Designing Templates for Change](https://portal.cxmpa.org/documents/designing-templates-for-change/) - Download
- [Using Compliance to Drive New Business](https://portal.cxmpa.org/documents/using-compliance-to-drive-new-business/) - Download
- [Designing for Accessibility](https://portal.cxmpa.org/documents/designing-for-accessibility/) - Download
- [CSS or XSL-FO: Which Should I Use for Producing Print Publications?](https://portal.cxmpa.org/documents/css-or-xsl-fo-which-should-i-use-for-producing-print-publications/) - Download
- [Compliance Update:  HITRUST, Is This the New HIPAA?](https://portal.cxmpa.org/documents/compliance-update-hitrust-is-this-the-new-hipaa/) - Download
- [The AFP Consortium and the Future of AFP:  2016 Status Report](https://portal.cxmpa.org/documents/the-afp-consortium-and-the-future-of-afp-2016-status-report/) - Download
- [How to Avoid the Automation Trap and Develop an Effective Solution](https://portal.cxmpa.org/documents/how-to-avoid-the-automation-trap-and-develop-an-effective-solution/) - Download
- [Moving Quality Assurance to the Cloud](https://portal.cxmpa.org/documents/moving-quality-assurance-to-the-cloud/) - Download
- [PANEL:  Can Digital Transformation Revolutionize Your Business?](https://portal.cxmpa.org/documents/panel-can-digital-transformation-revolutionize-your-business/) - Download
- [Change Everything & Nothing: Re-Engineer Your Entire Workflow Without Change](https://portal.cxmpa.org/documents/change-everything-nothing-re-engineer-your-entire-workflow-without-change/) - Download
- [How to Fail Implementing Your Next Change](https://portal.cxmpa.org/documents/how-to-fail-implementing-your-next-change/) - Download
- [Create a CCM Center of Excellence](https://portal.cxmpa.org/documents/create-a-ccm-center-of-excellence/) - Download
- [Analyze This:  Can Content, CRM and Customer Service Analytics Apply to CCM?](https://portal.cxmpa.org/documents/analyze-this-can-content-crm-and-customer-service-analytics-apply-to-ccm/) - Download
- [Electronic Document Industry Certification](https://portal.cxmpa.org/documents/electronic-document-industry-certification/) - Download
- [Is the Holy Grail of Real-Time PDF to Print Inspection for VDP a Reality Today?](https://portal.cxmpa.org/documents/is-the-holy-grail-of-real-time-pdf-to-print-inspection-for-vdp-a-reality-today/) - Download
- [Maximizing Your ROI with a Disciplined RFI/RFP Process](https://portal.cxmpa.org/documents/maximizing-your-roi-with-a-disciplined-rfi-rfp-process/) - Download
- [Find and Fix Bad Documents Now](https://portal.cxmpa.org/documents/find-and-fix-bad-documents-now/) - Download
- [The 5 P's of Customer Experience and How It Can Help You Grow Your Business](https://portal.cxmpa.org/documents/the-5-ps-of-customer-experience-and-how-it-can-help-you-grow-your-business/) - Download
- [How to Connect CCM to Customer Experience](https://portal.cxmpa.org/documents/how-to-connect-ccm-to-customer-experience/) - Download
- [Adopting Mobile Technology to Drive Customer Communication](https://portal.cxmpa.org/documents/adopting-mobile-technology-to-drive-customer-communication/) - Download
- [PANEL:  Are Great Marketing and Innovation Enough?](https://portal.cxmpa.org/documents/panel-are-great-marketing-and-innovation-enough/) - Download
- [How to Develop an Omni-Channel Approach to Critical Communications Management](https://portal.cxmpa.org/documents/how-to-develop-an-omni-channel-approach-to-critical-communications-management/) - Download
- [PANEL:  The Great CCM Debate](https://portal.cxmpa.org/documents/panel-the-great-ccm-debate/) - Download
- [Driving Revenue by Transforming the Retail Customer Experience](https://portal.cxmpa.org/documents/driving-revenue-by-transforming-the-retail-customer-experience/) - Download
- [Let Someone Else Fund Your Multi-Channel Customer Communications](https://portal.cxmpa.org/documents/let-someone-else-fund-your-multi-channel-customer-communications/) - Download
- [And The Winner Is? Ryerson University, Xplor's 2017 Communication Design Competition Winner](https://portal.cxmpa.org/documents/and-the-winner-is-ryerson-university-xplors-2017-communication-design-competition-winner/) - Download
- [Psst…3 Secrets of Successful Enterprise Report Management (ERM) Migrations](https://portal.cxmpa.org/documents/psst3-secrets-of-successful-enterprise-report-management-erm-migrations/) - Download
- [PANEL:  Collaboration: Expanding the Communication Ecosystem](https://portal.cxmpa.org/documents/panel-collaboration-expanding-the-communication-ecosystem/) - Download
- [Data Extract, Management in the Customer Communication Hub](https://portal.cxmpa.org/documents/data-extract-management-in-the-customer-communication-hub/) - Download
- [PANEL:  Can't Sleep?  You Must Be An Executive!](https://portal.cxmpa.org/documents/panel-cant-sleep-you-must-be-an-executive/) - Download
- [Mergers and Acquisitions:  From Both Sides Now](https://portal.cxmpa.org/documents/mergers-and-acquisitions-from-both-sides-now/) - Download
- [Generational Changes and Motivating Millennials](https://portal.cxmpa.org/documents/generational-changes-and-motivating-millennials/) - Download
- [RFPs:  The Good, The Bad, The Ugly](https://portal.cxmpa.org/documents/rfps-the-good-the-bad-the-ugly/) - Download
- [Organizing Self-Organizing Teams](https://portal.cxmpa.org/documents/organizing-self-organizing-teams/) - Download
- [Audit & Compliance:  What You Need to Know](https://portal.cxmpa.org/documents/audit-compliance-what-you-need-to-know/) - Download
- [Mailing in a Secure World](https://portal.cxmpa.org/documents/mailing-in-a-secure-world/) - Download
- [Enterprise Mobility in 2016: Five Make or Break Decisions](https://portal.cxmpa.org/documents/enterprise-mobility-in-2016-five-make-or-break-decisions/) - Download
- [Data Security Management for Leaders](https://portal.cxmpa.org/documents/data-security-management-for-leaders/) - Download
- [Build, Buy or Augment Your CCM Monitoring System?](https://portal.cxmpa.org/documents/build-buy-or-augment-your-ccm-monitoring-system/) - Download
- [So I Bought a Print Stream Compare Utility – Now What?](https://portal.cxmpa.org/documents/so-i-bought-a-print-stream-compare-utility-now-what/) - Download
- [Workflow Processes for Efficiency, Productivity and WIN-WIN for You and Your Customers](https://portal.cxmpa.org/documents/workflow-processes-for-efficiency-productivity-and-win-win-for-you-and-your-customers/) - Download
- [PANEL:  Who's in Control?](https://portal.cxmpa.org/documents/panel-whos-in-control/) - Download
- [Does Your Management System ADF Show a Full Picture or Just a Few Puzzle Pieces](https://portal.cxmpa.org/documents/does-your-management-system-adf-show-a-full-picture-or-just-a-few-puzzle-pieces/) - Download
- [Omni Channel: It’s More Than Just Electronic Versus Print](https://portal.cxmpa.org/documents/omni-channel-its-more-than-just-electronic-versus-print/) - Download
- [PANEL:  Is There Such a Thing as the Perfect Customer Experience?](https://portal.cxmpa.org/documents/panel-is-there-such-a-thing-as-the-perfect-customer-experience/) - Download
- [Modernizing Customer Experience Through Outsourcing](https://portal.cxmpa.org/documents/modernizing-customer-experience-through-outsourcing/) - Download
- [PANEL:  Who Owns the Data and Should You Care?](https://portal.cxmpa.org/documents/panel-who-owns-the-data-and-should-you-care/) - Download
- [Case Study:  A Successful Electric Bill Redesign Using the LUNA Philosophy](https://portal.cxmpa.org/documents/case-study-a-successful-electric-bill-redesign-using-the-luna-philosophy/) - Download
- [Meeting Accessible Document Delivery with High Speed Accessible Transforms](https://portal.cxmpa.org/documents/meeting-accessible-document-delivery-with-high-speed-accessible-transforms/) - Download
- [XML:  Future-Proof Your Document  Format!](https://portal.cxmpa.org/documents/xml-future-proof-your-document-format/) - Download

## Categories

- [Policies](https://portal.cxmpa.org/category/policies/)
- [Minutes](https://portal.cxmpa.org/category/minutes/)

## Type

- [Policies](https://portal.cxmpa.org/edp-documents-type/policies/)
- [Minutes](https://portal.cxmpa.org/edp-documents-type/minutes/)

## Categories

- [CXMPA Member](https://portal.cxmpa.org/?mepr-product-category=cxmpa-member) - cXm Professionals Association Membership
- [EDP Certification](https://portal.cxmpa.org/?mepr-product-category=edp-certification) - EDP and M-EDP Certified Professional

## Portfolio Categories

- [CSS](https://portal.cxmpa.org/portfolio_entries/css/)
- [HTML](https://portal.cxmpa.org/portfolio_entries/html/)
- [Photography](https://portal.cxmpa.org/portfolio_entries/photography/)
- [PSD](https://portal.cxmpa.org/portfolio_entries/psd/)
- [VIDEO](https://portal.cxmpa.org/portfolio_entries/video/)

## Document Categories

- [Conference Presentations](https://portal.cxmpa.org/document-category/conference/)
- [Other Presentations](https://portal.cxmpa.org/document-category/other/)
- [Webinar](https://portal.cxmpa.org/document-category/webinar/)

## Document Tags

- [2010 Xplor at Graph Expo](https://portal.cxmpa.org/document-tag/2010-xplor-at-graph-expo/)
- [2011 Xplor at Graph Expo](https://portal.cxmpa.org/document-tag/2011-xplor-at-graph-expo/)
- [2012 Xplor at Graph Expo](https://portal.cxmpa.org/document-tag/2012-xplor-at-graph-expo/)
- [Xplor Canada](https://portal.cxmpa.org/document-tag/xplor-canada/)
- [Western Region: One-day Conference Co-Hosted with BFMA & BCPIA](https://portal.cxmpa.org/document-tag/western-region-one-day-conference-co-hosted-with-bfma-bcpia/)
- [Xplor at Print 17](https://portal.cxmpa.org/document-tag/xplor-at-print-17/)
- [XDU on the Road-2010: June 8 - Omaha](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-june-8-omaha/)
- [Nebraska](https://portal.cxmpa.org/document-tag/nebraska/)
- [XDU on the Road-2010: June 10 - Cincinnati](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-june-10-cincinnati/)
- [Ohio](https://portal.cxmpa.org/document-tag/ohio/)
- [XDU on the Road-2010: July 20 - Boston](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-july-20-boston/)
- [Massachusetts](https://portal.cxmpa.org/document-tag/massachusetts/)
- [XDU on the Road-2010: July 22 - Toronto](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-july-22-toronto/)
- [Ontario](https://portal.cxmpa.org/document-tag/ontario/)
- [XDU on the Road-2010: August 24 - Atlanta](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-august-24-atlanta/)
- [Georgia](https://portal.cxmpa.org/document-tag/georgia/)
- [XDU on the Road-2010: August 26 - Charlotte](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-august-26-charlotte/)
- [North Carolina](https://portal.cxmpa.org/document-tag/north-carolina/)
- [XDU on the Road-2010: September 21 - Dallas](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-september-21-dallas/)
- [Texas](https://portal.cxmpa.org/document-tag/texas/)
- [XDU on the Road-2010: September 23 - Orange County](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-september-23-orange-county/)
- [California](https://portal.cxmpa.org/document-tag/california/)
- [XDU on the Road-2010: November 16 - Philadelphia](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-november-16-philadelphia/)
- [Pennsylvania](https://portal.cxmpa.org/document-tag/pennsylvania/)
- [XDU on the Road-2010: November 18 - New York](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2010-november-18-new-york/)
- [New York](https://portal.cxmpa.org/document-tag/new-york/)
- [XDU on the Road-2011: May 11 - Omaha](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-may-11-omaha/)
- [XDU on the Road-2011: May 25 - Washington](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-may-25-washington/)
- [DC](https://portal.cxmpa.org/document-tag/dc/)
- [XDU on the Road-2011: June 14 - Cincinnati](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-june-14-cincinnati/)
- [XDU on the Road-2011: June 29 - Atlanta](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-june-29-atlanta/)
- [XDU on the Road-2011: July 19 - Vancouver](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-july-19-vancouver/)
- [British Columbia](https://portal.cxmpa.org/document-tag/british-columbia/)
- [XDU on the Road-2011: August 10 - Baltimore](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-august-10-baltimore/)
- [Maryland](https://portal.cxmpa.org/document-tag/maryland/)
- [XDU on the Road-2011: August 31](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-august-31/)
- [Toronto](https://portal.cxmpa.org/document-tag/toronto/)
- [XDU on the Road-2011: September 28 - Kansas City Missouri](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-september-28-kansas-city-missouri/)
- [XDU on the Road-2011: October 18 - Dallas](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-october-18-dallas/)
- [XDU on the Road-2011: November 9 - Tampa](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2011-november-9-tampa/)
- [Florida](https://portal.cxmpa.org/document-tag/florida/)
- [XDU on the Road-2012: May 1 - Dallas](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-may-1-dallas/)
- [XDU on the Road-2012: May 22 - Danbury](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-may-22-danbury/)
- [Connecticut](https://portal.cxmpa.org/document-tag/connecticut/)
- [XDU on the Road-2012: July 10 - Omaha](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-july-10-omaha/)
- [XDU on the Road-2012: August 7 - Chicago](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-august-7-chicago/)
- [Illinois](https://portal.cxmpa.org/document-tag/illinois/)
- [XDU on the Road-2012: August 21 - Toronto](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-august-21-toronto/)
- [XDU on the Road-2012: September 11 - Atlanta](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-september-11-atlanta/)
- [XDU on the Road-2012: September 18 - Vancouver](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-september-18-vancouver/)
- [XDU on the Road-2012: October 2 - Baltimore](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-october-2-baltimore/)
- [XDU on the Road-2012: October 23 - Charlotte](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-october-23-charlotte/)
- [XDU on the Road-2012: November 13 - Cincinnati](https://portal.cxmpa.org/document-tag/xdu-on-the-road-2012-november-13-cincinnati/)
- [Xploration Tour 2016: November 10 - Dallas](https://portal.cxmpa.org/document-tag/xploration-tour-2016-november-10-dallas/)
- [Xploration Tour 2017: February 9 - Atlanta](https://portal.cxmpa.org/document-tag/xploration-tour-2017-february-9-atlanta/)
- [Xploration Tour 2017: May 9 - Omaha](https://portal.cxmpa.org/document-tag/xploration-tour-2017-may-9-omaha/)
- [Xploration Tour 2017: November 15 - Minneapolis](https://portal.cxmpa.org/document-tag/xploration-tour-2017-november-15-minneapolis/)
- [Minnesota](https://portal.cxmpa.org/document-tag/minnesota/)
- [Xploration Tour 2018: October 24 - Toronto](https://portal.cxmpa.org/document-tag/xploration-tour-2018-october-24-toronto/)
- [2018 Compart Roadshow: Manchester](https://portal.cxmpa.org/document-tag/2018-compart-roadshow-manchester/)
- [Xploration Tour 2019: July 17 - Toronto](https://portal.cxmpa.org/document-tag/xploration-tour-2019-july-17-toronto/)
- [Xploration Tour 2019: September 5 - Dallas](https://portal.cxmpa.org/document-tag/xploration-tour-2019-september-5-dallas/)
- [Xploration Tour 2019: October 15 - Omaha](https://portal.cxmpa.org/document-tag/xploration-tour-2019-october-15-omaha/)
- [Xploration Tour 2019: October 30 - Philadelphia](https://portal.cxmpa.org/document-tag/xploration-tour-2019-october-30-philadelphia/)
- [Xploration Tour 2019: November 13 - Minneapolis](https://portal.cxmpa.org/document-tag/xploration-tour-2019-november-13-minneapolis/)
- [2026 Educational Series](https://portal.cxmpa.org/document-tag/2026-educational-series/) - cXm Professionals 2026 Educational Series
- [2025 CXMPA at Printing United](https://portal.cxmpa.org/document-tag/2025-cxmpa-at-printing-united/)

## Document Authors

- [Ligia Mora](https://portal.cxmpa.org/document-author/ligia-mora/)
- [Jeff DeVoyd](https://portal.cxmpa.org/document-author/jeff-devoyd/)
- [Scott Draeger M-EDP](https://portal.cxmpa.org/document-author/scott-draeger-m-edp/)
- [Scott Mulkey M-EDP](https://portal.cxmpa.org/document-author/scott-mulkey-m-edp/)
- [Pat McGrew M-EDP](https://portal.cxmpa.org/document-author/pat-mcgrew-m-edp/)
- [Yonel Enriquez](https://portal.cxmpa.org/document-author/yonel-enriquez/)
- [Glen Swyers](https://portal.cxmpa.org/document-author/glen-swyers/)
- [Betsy Keplinger M-EDP](https://portal.cxmpa.org/document-author/betsy-keplinger-m-edp/)
- [Joanne Gore](https://portal.cxmpa.org/document-author/joanne-gore/)
- [Ernie Crawford M-EDP](https://portal.cxmpa.org/document-author/ernie-crawford-m-edp/)